office manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Personable Office Manager with outstanding knowledge of [Area of expertise] office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

  • Policy and procedure modification
  • Documentation and control
  • Documentation expertise
  • Strategic Planning
  • Team building
  • Mail handling
  • Office administration
  • Technical Support
  • Office management
  • Credit and collections
  • Scheduling
  • Presentation design
  • Payroll and budgeting
  • Project Management
  • Performance improvement
  • Clear oral/written communication
  • Account Reconciliation
  • Travel coordination
  • Relationship building
  • Workflow planning
  • Staff Management
  • Program Management
  • Database administration
  • Organizational skills
  • Friendly nature
  • Clerical support
  • Excellent multi-tasking ability
Work History
07/2014 to 10/2015 Office Manager Reingold | Raleigh, NC,
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Handled all incoming business and client requests for information.
  • Completed bi-weekly payroll for [Number] employees.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Created and finalized contracts for [Produce or Service] deals with customers.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Administered yearly budget of $[Amount] to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Aggregated and analyzed data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.
  • Coached new hires on company processes while managing [Number] employees to achieve maximum production.
  • Designed marketing brochures and wrote website copy.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Designed comprehensive $[Amount] office budget to handle supply, labor and maintenance requirements.
  • Maintained computer and physical filing systems.
03/2011 to 03/2013 Supply Manager Bayer Inc. | Residence Based, IL,
  • Coached, managed, tasked and assessed employees on company practices and processes.
  • Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against [Company] back stock records to distribute to designated locations.
  • Determined appropriate budget levels and administered expenditures.
  • Handled maintenance reports for orders requested and completed.
  • Oversaw and regulated warehouse inventory consisting of [Number] lines at $[Number]+.
  • Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
  • Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
  • Purchased, organized and distributed supplies for maintenance activities and personnel use.
  • Sourced and expedited materials for emergency operations such as humanitarian aid.
  • Forecasted requirements and set reorder points to maintain optimal levels.
  • Supervised and managed employees during sorting, packaging and return procedures.
  • Managed accurate files and implemented new organizational systems to improve traceability.
  • Reconciled statements between power producers and third-party entities and achieved all regulatory targets.
08/2005 to 08/2010 Medical Office Assistant A.O. Fox | Sidney, NY,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Reviewed and sent medical records to other physicians upon request.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Provided medical billing and coding duties.
  • Submitted insurance claims and updated patients' insurance information.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Submitted patient statements and medical billing to insurance companies.
  • Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Collected deductibles and copays to post money to patient accounts.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
Expected in 04/2029 to to High School Diploma | St Joseph High School, Trumbull, CT, GPA:
Expected in to to Bachelor of Science | Business Administration Sacred Heart University, Fairfield, CT GPA:

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Resume Overview

School Attended

  • St Joseph High School
  • Sacred Heart University

Job Titles Held:

  • Office Manager
  • Supply Manager
  • Medical Office Assistant


  • High School Diploma
  • Bachelor of Science

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