office manager resume example

• Effectively utilized DSM 5, ASAM criteria and other assessment tools to assess clients, and recommend appropriate level of care.
• Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
• Offered professional, respectful therapy to addicted individuals.
• Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
• Developed patient care plans and documented progress toward goals.
• Displayed sensitivity to cultural and linguistic needs of clients served.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Facilitated group and individual therapy in outpatient setting.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Developed individual treatment goals based on history and diagnosis.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Handled over 50 calls per day to address customer inquiries and concerns.
• Maintained excellent attendance record, consistently arriving to work on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Coordinated referrals for addiction services based on individual client needs and preferences.

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• Assisted accreditation process by following COMAR regulations in order to obtain BHA licensure in the state of Maryland.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.