office manager and on site representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Well-rounded, charismatic staffing representative possessing clerical and supervisory skills. Proficient in payroll operations and employee data entry. Excellent listening skills, oral and written communications. Punctual professional committed to satisfying customer needs and company demands.

  • Invoicing and billing
  • File and data retrieval systems
  • Workforce Management
  • Issue and conflict resolution
  • Microsoft Office
  • Team management
  • Bilingual
  • Payroll software proficiency
  • Employee engagement
  • Compliance and E-Verify
  • Payroll administration
  • Recruitment and hiring
  • Work ethic
Office Manager and On-site Representative , 04/2018 to 03/2021
Jones Lange Lasalle Inc.Maple Grove, MN,
  • Maintained impeccable office organization to support efficiency and professionalism.
  • Managed office inventory and placed new supply orders.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Executed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Held exit interviews and documented information discussed with employees.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Enrolled potential new hires in E-verify and ran background checks.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary hourly staff utilizing ADP systems.
  • Calculated accurate wages, including overtime and salary increases.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Monitored worksite personnel to maintain high levels of quality and performance as well as adherence to safety requirements.
  • Complied with operational standards and OSHA regulations.
  • Conducted regular inspections of facilities to check safety compliance and ensure employees were not operating machines they weren't properly trained to operate.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
Manager, 01/2015 to 03/2018
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Worked closely with, chef and cooks to determine menu plans for special events or occasions.
  • Supervised staff preparing and serving meals per day.
Cashier Manager, 06/2014 to 12/2014
McDonald'sCity, STATE,
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Met high productivity standards in processing payments for customers.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education and Training
High School Diploma: , Expected in 05/2016 to Cliffside Park High School - Cliffside Park, NJ
Native/ Bilingual
Full Professional

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Resume Overview

School Attended

  • Cliffside Park High School

Job Titles Held:

  • Office Manager and On-site Representative
  • Manager
  • Cashier Manager


  • High School Diploma

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