Office Manager/Agency Coordinator Resume Example
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OFFICE MANAGER/AGENCY COORDINATOR
Summary
Office Manager and Supervisor with 15 years of experience seeking a position with an organization that will utilize my extensive knowledge of the healthcare industry and my supervisory experience and will allow me the opportunity for advancement.Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. .
Highlights
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Accomplishments
Identified and acquired [Number] high-value new clients for the company. Boosted customer satisfaction ratings by [Number]% in under [Number] months. Scheduling
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
- Investigated and analyzed client complaints to identify and resolve issues.
- Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
Office Manager/Agency Coordinator
January 2012 to January 2014Community Surgical － Maple Heights , OHDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Provided support for CEO and sales team in managing operation work flow. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Directly supported CEO in managing operation work flow. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
January 2012 to January 2014Community Surgical － Maple Heights , OHDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Provided support for CEO and sales team in managing operation work flow. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Directly supported CEO in managing operation work flow. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Reimbursement Supervisor
January 2007 to January 2011Community Surgical － New York , NY
January 2007 to January 2011Community Surgical － New York , NY
- Filed all primary and secondary insurance claims for customers.
- Maintained patient charts for all necessary documents, including medical records, patient authorizations, privacy notifications, delivery tickets, home assessments, etc.
- Responsible for all ICD-9, HCPCS and CPT procedural coding.
- Specialization in Medicare, AZ AHCCCS, BCBS and commercial insurance policies and reimbursement.
- Compliance Officer for Accreditation through HQAA for Medicare.
- Trained other employees on policy and procedure, and company software.
- Provided invoicing for deductibles and co-pay.
- Tracked insurance payments and followed up on claim denials.
- Managed all appeal and collection processes for outstanding claims.
- Responsible for payment posting and account reconciliation.
- Utilized QS/1 software for billing, collections, patient reports, tracking and inventory.
- Developed business forms, checklists and patient care plans.
- Accomplishments: Helped company achieve sales of over $800,000 in the first year and a half of business.
Reimbursement Supervisor
January 1999 to January 2008Clinica － Westminster , CO
January 1999 to January 2008Clinica － Westminster , CO
- Filed all primary and secondary insurance claims for customers.
- Maintained patient charts for all necessary documents, including medical records, patient authorizations, privacy notifications, delivery tickets, home assessments, etc.
- Responsible for all ICD-9, HCPCS and CPT procedural coding.
- Coordinated patient eligibility, authorizations, and payments from commercial payers, Medicare, Medicaid, and BCBS.
- Obtained patient medical information.
- Followed up with equipment after delivery.
- Provided positive resolutions to customer complaints.
- Marketed new equipment and upgrades.
- Provided invoicing for deductibles and co-pay.
- Tracked insurance payments and followed up on claim denials.
- Managed all appeal and collection processes for outstanding claims.
- Responsible for payment posting and account reconciliation.
- Utilized QS/1 software for billing, collections, patient reports, tracking and inventory.
Office Manager
January 1999 to January 2008Little River Respiratory Care, Inc － City , STATE
January 1999 to January 2008Little River Respiratory Care, Inc － City , STATE
- Interviewed and hired new employees, and supervised six employees ranging from assignment delegation, employee assessment, and training.
- Updated office procedures and documents for interoffice use.
- Oversaw ordering and maintenance of inventory and equipment.
- Represented company at industry association meetings and trade shows.
- Managed and updated office policies and procedures for daily operations.
- Accomplishments: Rewarded with several raises during four years of employment.
- Helped to build company revenue to over $500,000 in annual sales.
Education
Bachelor of Arts : Experimental Psychology PsychologyUniversity of South Carolina Graduate School Coastal Carolina UniversityExperimental Psychology Psychology
Skills
account reconciliation, billing, charts, oral communication, CPT, database, delivery, forms, ICD-9, instruction, insurance, inventory, invoicing, meetings, Access, Excel, MS Office, office, Outlook, Power Point, Word, policies, processes, coding, research, sales, SAP, Scientific writing, trade shows, upgrades, written
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Resume Overview
School Attended
- University of South Carolina Graduate School Coastal Carolina University
Job Titles Held:
- Office Manager/Agency Coordinator
- Reimbursement Supervisor
- Office Manager
Degrees
- Bachelor of Arts : Experimental Psychology Psychology
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