Experienced Office Management and Administration Professional with fifteen years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Documentation and control
Policy and Procedure Modification
Expense Reporting
Team Leadership
Training and Development
Database administration
Team Bonding
Excellent multi-tasking ability
Scheduling
Strategic Planning
Administrative support
Sorting and labeling
Mail handling
Documentation expertise
Clerical support
Presentation design
Budgeting
Project Management
Workflow planning
Relationship building
Clear oral/written communication
Organizational skills
Office administration
Friendly nature
Staff Management
Oral and writing communication
Proficient in Google Software, Microsoft Systems, FACTS, Senior Systems, Auction Databases
Education
Curry CollegeMilton, MAExpected in 05/1994 ā āBachelor of Arts:English Literature - GPA:
Coursework in Spanish, Biology, and Women's Studies
Handled all incoming business and client requests for information.
Created and finalized contracts for telescopic seating deals with customers.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Compared vendor prices and negotiated for optimal savings.
Determined target demographics and devised strategic marketing initiatives to reach target audiences.
Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
Developed and promoted corporate brand, images and identity to media and public.
Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
Directed activities of external agencies, establishments or departments developing and implementing fundraising strategies and programs.
Oversaw and enhanced public relations and fundraising programs across entire South Shore region.
Served customers in a friendly, efficient manner following outlined steps of service.
Worked with our parents and board members to understand needs and provide excellent service.
Conducted research, gathered information from multiple sources and presented results.
Columbia University - Administrative Assistant New York, NY, 09/2006 - 07/2020
Coached new employees on administrative procedures, company policies and performance standards.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained staff directory and company policy handbook for human resources department.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Monitored Head of School's work calendar and scheduled appointments, meetings and travel.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Arranged rapid office equipment repair and maintenance with vendors.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Managed Senior Systems and FACTS databases converting complex data into easy-to-interpret data.
Generated reports and typed letters in Microsoft Word and prepared presentations in PowerPoint for maximum impact and results.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Handled client correspondence and tracked records to foster office efficiency.
Scheduled office meetings and client appointments for Administrative Team for the school.
Executed record filing system to improve document organization and management.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Organized weekly staff meetings and logged minutes for corporate records.
Bay Farm Montessori Academy - Development Assistant City, STATE, 09/2006 - 07/2020
Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Monitored resource allocation, budget development and personnel recruitment for multiple capital projects.
Liaised with external parties and vendors as needed, identifying and targeting opportunities for improvements and savings.
Identified training needs and developed content while evaluating existing programs.
Provided assistance to all levels of leaders and staff as needed, supporting attainment of objectives in alignment with corporate policies, procedures, and regulations.
Obtained, organized and developed training procedure manuals, guides and course materials.
Designed, planned, organized and directed orientation and training programs for employees or customers.
Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams, and necessary finances.
Worked with specialists across administration and business departments to achieve successful completion of projects on time and within budget.
Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
Completed projects in alignment with target deadlines and financial objectives.
Planned and organized annual auction, golf tournament, and annual 5k event with more than 100 vendors and 250 attendees.
Managed 5 individual projects simultaneously for product lifecycle development.
Created brochures, invitations, cards and other event and marketing materials.
Processed contributions and sent out acknowledgments.
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