Personable Office Manager with outstanding knowledge of dental office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
RELOCATING
Education
SUNY Empire State College, Expected in 2015 ā āB.A. Degree:Business Management and Economics - GPA:
Skills
Policy and Procedure Modification
Expense Reporting
Team Leadership
Training and Development
Documentation and control
Performance improvement
Database administration
Excellent multi-tasking ability
Team Bonding
Office management
Relationship building
Credit and collections
Workflow planning
Account Reconciliation
Organizational skills
Bookkeeping
Office administration
Clear oral/written communication
Work History
Ricoh Americas Corporation - Office Manager Mount Prospect, IL, 01/2018 - Current
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Performed billing, collection and reporting functions for office generating over $1.8 Million annually.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Eaglesoft, Dentrix, Open dental, and Practice Works trained
Completed bi-weekly payroll for 12 employees.
Compared vendor prices and negotiated for optimal savings.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Designed comprehensive office budget to handle supply, labor and maintenance requirements.
Solved problems timely and effectively, ensuring customer satisfaction.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Designed marketing brochures and wrote website copy.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Petco - Professional Pet Stylist Charlottesville, VA, 01/2016 - 10/2018
Paying careful attention to each groom to make sure I hit each key point that the client asked for in the pets trim or cut.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Worked with more than 5 to 7+ animals each day to provide skilled bathing and grooming services.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Provided top-notch customer service to every customer and exceptional care to all animals.
Met with clients to discuss cut and style preferences prior to caring for animals.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Handled all incoming business and client requests for information.
Completed bi-weekly payroll for 5 employees.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Prepared vendor invoices and processed incoming payments.
Maintained and managed patient records in compliance with security regulations.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Prepared claim forms for dental insurance.
Chenega Mios - Operations Assistant Robins Air Force Base, GA, 01/2013 - 01/2015
Assist in day to day functions of the office, including but not limited too, checking in and out patients, setting up appointments, and handling insurance and record keeping.
Prepared charts for upcoming appointments.
Assured that the office is always complaint with Medicaid guidelines, and trained new employees for Medicaid compliance Assist over 200 patients per day with checking in, chart prep, insurance, patient care.
Utilized Practice Works regularly to complete job tasks, developing advanced proficiency.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Prepared claim forms for dental insurance.
Assisted patients in completing all necessary forms and documents.
Maintained and managed patient records in compliance with security regulations.
Scheduled, rescheduled and handled cancelled appointments for patients.
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