Office Manager/Admin Services Supervisor Resume Example Optumhealth Public Sector

OFFICE MANAGER/ADMIN SERVICES SUPERVISOR

Summary

Skilled Office Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

Highlights

Strategic planning
Procedure development
Cost reduction and containment
Process improvement strategies

Analytical
Personable
Team building
Relationship building

Accomplishments

Six Sigma Green Belt training program - 2009 Employee Recognition 'SPOT' awards in 2003, 2006, 2007 and 2008 Successfully chaired Employee Morale Committee 'BLAST' in 2007 2008 Successfully co-chaired Employee Community Council 2011 - 2012 RELATED COURSEWORK Principles of Management and Organization - Survey of theories, techniques, and concepts of management in organizations and the role of a manager a technologically-oriented society.
Conducted an analysis of a department's processes and hierarchy, and produced a management consultant report.
Human Resource Management and Organizational Development Overview of HRM and Organizational development activities including interviewing, career systems, compensation, benefits, training, performance evaluation, labor relations and equal employment opportunity practices.

Spearheaded an employee engagement program, resulting in a [Number]% decrease in annual employee turnover.

Experience

Office Manager/Admin Services SupervisorMar 2011 to Current
OptumHealth Public Sector － EL CAJON San Diego, CA

Supervise team of four Administrative Assistants consisting of front desk, suite support, facilities support and leadership support Manage daily operations of overall delivery of cost effective services for the administrative support departments.
Greet and direct internal and external customers to appropriate locations and resources Consult and communicate with internal and external customers to identify and provide needed resources to resolve issues Research and provide needed information to respond to requests in a timely manner Establish relationships and collaborate with key internal and external personnel to facilitate office operations.

Earned the [Award Name] Award for [Action taken].Identified inefficiencies and made recommendations for process improvements.

Contract ManagerSep 2009 to Mar 2011
OptumHealth Physical Health － San Diego, CA

Represent network development public sector during new client implementations and closeouts for all assigned programs Request, analyze and summarize program specific data for tracking and reporting to client and/or management Create provider documents such as Plan Summaries, fee schedules, and cover letters for programs within assigned territories Coordinate and support provider recruitment mailing activities Identified non-par providers in effort to build and maintain robust network of providers to ensure clients accessibility.

SupervisorJul 2008 to Sep 2009
United Behavioral Health Public Sector － San Diego, CA

Assisted with development and implementation of strategies to achieve goals and objectives Provided research, data collection, analysis and diagnostic support to assist with implementation of projects Resolved provider questions and concerns regarding policies and procedures Provided project management for Regulatory and Network Services initiatives Identified, developed and implemented CQI initiatives for processes and provider network Management Participated in State and County audits as needed.

Compliance AdministratorAug 2006 to Jul 2008
United Behavioral Health Public Sector － San Diego, CA

Completed administrative process of contracting new providers Generated reports from provider databases to track credentialing activities Facilitated the resolution of credentialing issues, coordinated and completed external and internal termination notification requirements Periodically reviewed state and federal bulletins for provider sanctions Establish and maintained productive relationships with network providers and their administrative staff Monitored clinician compliance with policies and procedures; provided education when necessary.

Administrative AssistantJan 2006 to Aug 2006
United Behavioral Health Public Sector － EL CAJON San Diego, CA

Provided assistance withprojects, such as internal and external audits, development of new processes and streamlining existing processes Recorded and prepared meeting minutes and agendas for multiple meetings Created workflows for department managers as requested Coordinated and scheduled on and off site meetings.

Education

Bachelor of Science, Organizational Leadership1 2012National University School of Business ManagementOrganizational Leadership Develop theoretical and applied knowledge of leadership theories and frameworks, building an understanding of the difference between leading small organizations and more traditional large corporations.

Skills

Administrative, administrative support, client, clients, data collection, databases, delivery, fast, Filemaker Pro, leadership, letters, meetings, Access, Excel, office, PowerPoint, Word, network Management, Network, organizational, personnel, policies, processes, Project management, project coordination, quality, fast learner, recruitment, reporting, Research, self starter, team player, Visio

Resume Overview

Companies Worked For:

OptumHealth Public Sector
OptumHealth Physical Health
United Behavioral Health Public Sector

School Attended

National University School of Business Management

Job Titles Held:

Office Manager/Admin Services Supervisor
Contract Manager
Supervisor
Compliance Administrator
Administrative Assistant

Degrees

Bachelor of Science , Organizational Leadership 1 2012

Office Manager/Admin Services Supervisor Resume Example

Resume Score: 90%

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