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Office Manager/Admin Services Supervisor Resume Example

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OFFICE MANAGER/ADMIN SERVICES SUPERVISOR
Summary

Skilled Office Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

Highlights
  • Strategic planning
  • Procedure development
  • Cost reduction and containment
  • Process improvement strategies
  • Analytical
  • Personable
  • Team building
  • Relationship building
Accomplishments
  • Six Sigma Green Belt training program - 2009 Employee Recognition 'SPOT' awards in 2003, 2006, 2007 and 2008 Successfully chaired Employee Morale Committee 'BLAST' in 2007 ­ 2008 Successfully co-chaired Employee Community Council 2011 - 2012 RELATED COURSEWORK Principles of Management and Organization - Survey of theories, techniques, and concepts of management in organizations and the role of a manager a technologically-oriented society.
  • Conducted an analysis of a department's processes and hierarchy, and produced a management consultant report.
  • Human Resource Management and Organizational Development ­ Overview of HRM and Organizational development activities including interviewing, career systems, compensation, benefits, training, performance evaluation, labor relations and equal employment opportunity practices.

Spearheaded an employee engagement program, resulting in a [Number]% decrease in annual employee turnover.

Experience
Office Manager/Admin Services Supervisor Mar 2011 to Current
 OptumHealth Public Sector － EL CAJON San Diego, CA
  • Supervise team of four Administrative Assistants consisting of front desk, suite support, facilities support and leadership support Manage daily operations of overall delivery of cost effective services for the administrative support departments.
  • Greet and direct internal and external customers to appropriate locations and resources Consult and communicate with internal and external customers to identify and provide needed resources to resolve issues Research and provide needed information to respond to requests in a timely manner Establish relationships and collaborate with key internal and external personnel to facilitate office operations.

Earned the [Award Name] Award for [Action taken].Identified inefficiencies and made recommendations for process improvements.
Contract Manager Sep 2009 to Mar 2011
 OptumHealth Physical Health － San Diego, CA
  • Represent network development public sector during new client implementations and closeouts for all assigned programs Request, analyze and summarize program specific data for tracking and reporting to client and/or management Create provider documents such as Plan Summaries, fee schedules, and cover letters for programs within assigned territories Coordinate and support provider recruitment mailing activities Identified non-par providers in effort to build and maintain robust network of providers to ensure clients accessibility.
Supervisor Jul 2008 to Sep 2009
 United Behavioral Health ­ Public Sector － San Diego, CA
  • Assisted with development and implementation of strategies to achieve goals and objectives Provided research, data collection, analysis and diagnostic support to assist with implementation of projects Resolved provider questions and concerns regarding policies and procedures Provided project management for Regulatory and Network Services initiatives Identified, developed and implemented CQI initiatives for processes and provider network Management Participated in State and County audits as needed.
Compliance Administrator Aug 2006 to Jul 2008
 United Behavioral Health ­ Public Sector － San Diego, CA
  • Completed administrative process of contracting new providers Generated reports from provider databases to track credentialing activities Facilitated the resolution of credentialing issues, coordinated and completed external and internal termination notification requirements Periodically reviewed state and federal bulletins for provider sanctions Establish and maintained productive relationships with network providers and their administrative staff Monitored clinician compliance with policies and procedures; provided education when necessary.
Administrative Assistant Jan 2006 to Aug 2006
 United Behavioral Health ­ Public Sector － EL CAJON San Diego, CA
  • Provided assistance with projects, such as internal and external audits, development of new processes and streamlining existing processes Recorded and prepared meeting minutes and agendas for multiple meetings Created workflows for department managers as requested Coordinated and scheduled on and off site meetings.
Education
Bachelor of Science, Organizational Leadership 1 2012 National University ­ School of Business Management Organizational Leadership Develop theoretical and applied knowledge of leadership theories and frameworks, building an understanding of the difference between leading small organizations and more traditional large corporations.
Skills

Administrative, administrative support, client, clients, data collection, databases, delivery, fast, Filemaker Pro, leadership, letters, meetings, Access, Excel, office, PowerPoint, Word, network Management, Network, organizational, personnel, policies, processes, Project management, project coordination, quality, fast learner, recruitment, reporting, Research, self starter, team player, Visio

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Resume Overview

Companies Worked For:

  • OptumHealth Public Sector
  • OptumHealth Physical Health
  • United Behavioral Health ­ Public Sector

School Attended

  • National University ­ School of Business Management

Job Titles Held:

  • Office Manager/Admin Services Supervisor
  • Contract Manager
  • Supervisor
  • Compliance Administrator
  • Administrative Assistant

Degrees

  • Bachelor of Science , Organizational Leadership 1 2012

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