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Office Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Office Management and Administration Professional with 32 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Office management
  • Excellent multi-tasking ability
  • Bookkeeping
  • Account Reconciliation
  • Credit and collections
  • Friendly nature
  • Payroll and budgeting
Work History
06/2003 to Current
Office Manager Saic El Paso, TX,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 10 employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Supervised and led team of dental hygienists and support staff of 10.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
06/1996 to 06/2003
Travel Agent Ralph Lauren Napa, CA,
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
06/1993 to 06/1995
Bank Teller/New Accounts Washington Mutual City, STATE,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Placed orders for customer checks and verified starting numbers.
  • Counted and packaged currency and coins.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
02/1988 to 06/1993
Branch Support Representative Fibre Federal Credit Union City, STATE,
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Coordinated daily cash reconciliation in high-volume location.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Education
Expected in 06/1982
High School Diploma :
South Kitsap High School - Port Orchard, WA
GPA:
Expected in 06/1986
: Travel Agent
SST Travel School - Portland, OR,
GPA:

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Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • South Kitsap High School
  • SST Travel School
Job Titles Held:
  • Office Manager
  • Travel Agent
  • Bank Teller/New Accounts
  • Branch Support Representative
Degrees
  • High School Diploma

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