Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Team Building
Decision Making
Team Management and Supervision
Handling Customer Complaints
Microsoft Office Suite
Remote Work Coordination
Verbal and Written Communication
Friendly and Relatable
Payroll Administration
Attention to Detail
Accounts Payable and Receivable
Intuit QuickBooks
Education
Fayetteville Technical Community CollegeFayetteville, NCExpected in ā āNo Degree:Medical Billing Specialist - GPA:
Lake Technical CenterEustis, FLExpected in 12/1992 ā āAssociates in Business Management: - GPA:
Tavares High SchoolTavares, FLExpected in 05/1991 ā āHigh School Diploma: - GPA:
Work History
Seneca Foods - Office Manager Cambria, WI, 10/2015 - Current
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Compared vendor prices and negotiated for optimal savings.
Coached new hires on company processes while managing employees to achieve maximum production.
Evaluated employee records and productivity to complete employee evaluations.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 20%.
Posted and adjusted payments from insurance companies.
Located errors and promptly refiled rejected claims.
Precisely evaluated and verified benefits and eligibility.
Communicated effectively and extensively with other departments to resolve claims issues.
Precisely completed appropriate claims paperwork, documentation and system entry.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Evaluated patients' financial status and established appropriate payment plans.
Determined prior authorizations for medication and outpatient procedures.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Identified and resolved patient billing and payment issues.
Maintained and updated collections tracking spreadsheet to help organize payment information.
Prepared billing correspondence and maintained database to organize billing information.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Posted payments and collections on regular basis.
Filed and updated patient information and medical records.
Prepared billing statements for patients and verified correct diagnostic coding.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Delivered timely and accurate charge submissions.
Set up and maintained new electronic billing system.
Universal Health Services - Business Office Manager Chesterfield, MO, 01/2010 - 03/2012
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained computer and physical filing systems.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Universal Health Services - Business Office Manager Danville, VA, 01/2004 - 01/2010
Responded to inbound inquiries regarding accounts and payments.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Submitted cash and check deposits and generated cash receipts to record money received.
Prepared vendor invoices and processed incoming payments.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Posted payments and collections on regular basis.
Filed and updated patient information and medical records.
Prepared billing statements for patients and verified correct diagnostic coding.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Trained new employees on multiple medical billing programs and data entry software.
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