A position that utilizes skills acquired and learned to contribute to the success and development of a company.
|Type 60 wpm, emphasis on accuracy. Intermediate Proficiency in Internet Explorer, Microsoft Office Suite and Outlook.|
Fielded questions from prospective and current tenants including complaints. Followed up on tenant maintenance requests with tenant and maintenance staff. Coordinated building services such as pest control. Collected, monitored and distributed company and building bills to parent company controller for bill payment. Created and distributed tenant monthly billing statements. Collected and logged rent into interoffice database. Created as necessary tenant late notices. Contacted company eviction attorney to begin eviction(s) and follow-up as necessary. Scanned tenant payments into bank deposit scanning system. Created bank deposit slips for deposit of rent checks/money orders received that cannot be scanned, scanned and emailed copies of checks and slips to parent company accountant. Ordered all office supplies. Showed available apartments to prospective tenants; created internal documents, form letters to tenants including residential leases. Met with operations manager to determine lease renewals and non-renewals, rent amounts. Other duties as assigned.
Answered all incoming calls, field questions from prospective and current tenants. Created tenant maintenance requests. Directed appropriate calls to Operations Manager and President. Collected and logged rent into interoffice database. Created bank deposit slip for deposit of rent checks/money orders received, scan and email copies of checks and slips to parent company controller. Ordered all office supplies, including but not limited to copier paper, writing supplies, kitchen supplies and all other supplies needed. Scheduled apartment showings, created internal documents, form letters to tenants. Maintain filing system, and other duties as assigned.
Ordered all office and break room supplies as needed. Filed legal documents using internal company filing protocol. Distributed, forwarded and saved all using internal company filing protocol. Added postage and deliver all outgoing mail as necessary. Prepared conference rooms for depositions and all other meetings. Relieved Receptionist for breaks and days off, including but not limited to answering multi-line phone, logging in packages, all necessary docketing, creating daily attorney assignment sheet, distribution of incoming mail, faxes, routing interviewees and guests and taking written messages and other duties as assigned. Finansure 10/05- 08/06
10/05- 08/06 Printed, copied, logged in, scanned, uploaded and distributed student loan and student loan consolidation applications received via regular mail, Fed Ex and online. Created and mailed application received and denied letters, and copy of application to clients. Created daily reports. Other duties as assigned including but not limited to the distributing copy of application to 100+ Financial Aid Advisors, faxing and other administrative duties. Relieved Receptionist for breaks and days off, including answering multi-line phone, logging in packages, distributing mail, faxes, routing interviewees and taking written messages and other duties as assigned. Near North National Title Corporation, Chicago, IL 12/00 - 06/04
Examined search results of public records for recorded documents, taxes, liens, ownership and judgments. Executed Preliminary Title Commitments using Lotus Notes and Microsoft Word. Created invoices using Invoicing Oracle. Served as the main provider of customer service for the Title Operations Department; assisting in offering immediate resolutions regarding Title issues via telephone, facsimile and email. Compiled weekly status reports and inventory of condominium units sold, commitments completed and department deadlines. Updated and sustained client information.
Typed residential and commercial preliminary Title Commitments. Created invoices as given by Title Examiners. Interacted with client(s) to maintain client satisfaction during case inquiries. Accountable for all areas of filing including and not limited to company transactions.
Screened and transferred incoming calls using multi-line telephone system. Interacted with clients. Composed correspondence and reports for Executive Vice President(s). Efficiently coordinated and scheduled appointments/meetings for Executive Vice President(s). Drafted quotes for residential and commercial properties. Assisted accounting department with projects as given. Provided overflow to Title Operations Department as needed. Trained new employees as to all reception duties and company regulations.
Degree Acquired: Bachelor of Science in Technical Management
Keller Graduate School of Management July/14- Present
Courses include Management Operations Analysis, Finance, Principles of Management and Business Law, Business Economics, and Business Accounting
Operations, Database, Maintenance, Office Supplies, Operations Manager, Accountant, Billing, Office Manager, Payments, Scanning, Filing, Incoming Calls, Multi-line, Receptionist, Clients, Administrative Assistant, Kitchen, Answering, Answering Multi-line, Logging, Multi-line Phone, Accountable For, Invoices, Satisfaction, Faxing, Financial Aid, Accounting, Correspondence, Telephone, Finance, Operations Analysis, 60 Wpm, Internet Explorer, Microsoft Office, Ms Office, Outlook, Typing, Docketing, Incoming Mail, Legal Documents, Office Support
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