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Office Manager Resume Example

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OFFICE MANAGER
Summary

Personable Office Manager with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • Microsoft Office
  • Accounts payable and receivable
  • Report writing
  • Customer relations
  • Training and coaching
  • Invoicing and billing
  • Scheduling and calendar management
  • Project management
  • Senior leadership support
  • Workforce Management
  • Billing
  • Data entry
  • Event coordination
  • CRM and office management software
Experience
Office Manager - Syracuse Utilities Inc. (Watertown, NY)May 2016 - June 2019
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Performed billing, collection and reporting functions for the Satelite office generating and maintaining consistent clientele loyalty.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Direct Care Staff Member - Children's Home of Jefferson County (Watertown, NY)May 2012 - June 2014
  • Conducted first ever community social event in decades with students, parents and Sozo Teen Center staff to promote community wellness and awareness of available community programs, with an overwhelming turnout of support.
  • Enhanced student wellbeing by supporting participation in recreational activities, establishing a teen basketball team, both for males and females.
  • Helped prepare daily meals, snacks and refreshments for up to 30-40 children in need.
  • Continued to improve on the Culinary program with students, participating in several community events; even coming in 1st place the initial year participating in the Jefferson County Chili cook-off and 2nd place the following year.
  • Secured indoor and outdoor premises to protect children under care while on campus at CHJC.
  • Provided direct, supervised care to groups of children between ages 13 and 18.
  • Increased the number of registered kids at the Sozo Teen Center and maintained that level of participation in the afterschool program during tenure, more than tripling previous years participation.
  • Encouraged children to achieve a positive work ethic model incorporating daily responsibility tasks and stewardship of Teen Center facilities and program equipment.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation for volunteering in community activities; including having one student awarded Teen Volunteer Award for most number of hours contributed.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Completed opening and closing duties to facilitate business operations at the Teen Center.
  • Investigated alarms and disturbances to maintain safety on the CHJC campus.
Youth Leader - YMCA of the Coastal Bend (Corpus Christi, TX)January 2010 - June 2010
  • Advised children and helped to foster improved levels of self-worth and confidence.
  • Mentored children and offered empowering leadership during Y-Leaders program and activities.
  • Supervised youth group members to maintain organized and safe environment.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Facilitated up to 7 group sessions per week and well-regarded afterschool tutoring group for under privileged children.
  • Participated in community service events by helping with YMCA funding programs.
  • Supervised, directed and monitored safety of youth between ages 12 to 18.
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
  • Volunteered for field trips and sightseeing tours, avoiding delays by researching appropriate routes ahead of time.
  • Promoted parent and teacher partnerships and communications to support students educational goals.
  • Established developmentally-appropriate support groups and activities for elementary-aged students.
Division Engineer Operations NCO - US Army (Fort Drum, NY)December 2004 - January 2008
  • Maintained over $100 million in installation property and organizational property and equipment with no loss by conducting and promoting timely monthly inventories with an unwavering integrity.
  • Led diverse training simulations to prepare teams for combat and emergency situations, ensuring over 300 new personnel deployed with up to date combat requirements in Afghanistan.
  • Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
  • Managed administrative needs of Rear Detachment Company, including recordkeeping and report writing, with team of 15 administrative and supply staff overseeing more than 600 personnel.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Requisitioned, received, stored and documented unit equipment and supplies.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education and Training
Bachelor of Arts in PsychologyAshford University, San Diego, CA
Some College (No Degree)Central Texas College, Killeen, TX
Bachelor of Arts in Information TechnologyAmerican InterContinental University, Schaumburg, IL
Some College (No Degree)North Central Institute, Clarksville, TN
Certifications
  • First Aid & CPR Certified - Watertown, NY - Thru Syracuse Utilities, Inc. | 2018
  • Adventure Based Counseling Trained - Watertown, NY | 2013
  • HIPAA Certified - Fort Drum, NY | 2008
  • Information and Security Officer Course - Fort Drum, NY | 2005
  • Unit Armorers Course - Fort Jackson, SC | 04/2001
  • Combat Lifesaver Course - Fort Jackson, SC | 2001
  • Drill Instructor School - Fort Jackson, SC | 12/2000
  • Total Fitness Course - Fort Hood, TX | 07/2000
  • Drug and Alcohol Certified Training - Initial - Baumholder, GE | 01/1995
  • Installation Biochemical Test Coordinator Training - Willingen, GE | 05/95
  • Army Retention Course - Baumholder, GE | 05/1995
  • Equal Opportunity Representative Course - Fort Drum, NY | 06/1991
  • Basic Non-Commissioned Officer Course - Fort Campbell, KY | 03/1991
  • Primary Leadership Development Course - Fort Drum, NY | 07/1990
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Resume Overview

Companies Worked For:

  • Syracuse Utilities Inc.
  • Children's Home of Jefferson County
  • YMCA of the Coastal Bend
  • US Army

School Attended

  • Ashford University
  • Central Texas College
  • American InterContinental University
  • North Central Institute

Job Titles Held:

  • Office Manager
  • Direct Care Staff Member
  • Youth Leader
  • Division Engineer Operations NCO

Degrees

  • Bachelor of Arts in Psychology
    Some College (No Degree)
    Bachelor of Arts in Information Technology
    Some College (No Degree)

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