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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Goal-oriented student currently completing an Associates degree in Science. Passionate about promoting and improving public health. Effective at managing administrative needs and providing exceptional service to people of all backgrounds. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Collaborative and hardworking with strong research, program support and organizational skills.

Skills
  • Training and development
  • Multidisciplinary team collaboration
  • Relationship building and retention
  • Strong interpersonal skills
  • Policy and program development
  • Computer software and MS Office expertise
  • Excellent verbal and written communication
  • Data collection and analysis
  • Project Management
  • Process Improvement
  • Relationship Development
  • Problem Resolution
Relevant Work History
Office Manager, 02/2019 to 09/2019
Great Performances – New York, NY
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Transcribed meeting minutes for management's records
  • Prepared detailed documents and reports in adherence administrative processes
  • Managed Salesforce database, including troubleshooting, maintenance, updates and report generation
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
  • Seamlessly interacted with CEO and COO to plan and complete special projects for client interfacing
Lead Receptionist, 12/2016 to 02/2019
Rapport – New York, NY
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Determined customer, client, and business needs and developed program initiatives to increase satisfaction
  • Organized and scheduled office meetings as well as client appointments for team of 300 professionals, effectively accommodating hectic agendas
  • Codified office structures and processes to promote teamwork and performance
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Established and developed highly efficient and dependable reception team by delivering ongoing coaching and motivation and fostering career advancement
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Integrated logistic systems into company processes to improve operations
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
Patient Experience Manager, 02/2012 to 08/2014
Crothall Healthcare – New York, NY
  • Increased patient satisfaction scores by six percent to meet New York State average
  • Enhanced patient satisfaction scores by motivating team members to strengthen quality and increase productivity
  • Managed efficient team of up to 600 employees
  • Developed asystem of staff communication that ensured proper implementation of correspondence and critical to patient care
  • Strategically planned and executed methods to achieve operational goals and targets
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations
  • Successfully planned and executed large-scale employee engagement and appreciation events, conferences, and meetings
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults
  • Direct day-to-day operational functions for 1000-bed facility, providing guidance and leadership to over 1000 employees across more than various departments
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
311 Call Center Representative, 10/2007 to 10/2008
King TeleServices – Brooklyn, NY
  • Facilitated inter-departmental communication to effectively provide customer support
  • Met all customer call guidelines including service levels, handle time and productivity
  • Maintained up-to-date knowledge of products and service
  • Researched required information using available resources
  • Routed calls to appropriate resource
  • Provided information to callers regarding 911, quality of life and city agencies
Education
Associate of Science: Liberal Arts And Sciences, Expected in 02/2021
LaGuardia Community College of The City University of New York - Long Island City, NY
  • Dean's List Fall 2018
Marketing, 2008
Sullivan County Community College - Loch Sheldrake, NY
High School Diploma: 06/2006
Norman Thomas High School - New York, NY
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Resume Overview

Companies Worked For:

  • Great Performances
  • Rapport
  • Crothall Healthcare
  • King TeleServices

School Attended

  • LaGuardia Community College of The City University of New York
  • Sullivan County Community College
  • Norman Thomas High School

Job Titles Held:

  • Office Manager
  • Lead Receptionist
  • Patient Experience Manager
  • 311 Call Center Representative

Degrees

  • Associate of Science : Liberal Arts And Sciences , Expected in 02/2021
    Marketing , 2008
    High School Diploma : 06/2006

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