Seasoned Office support with 27 years of experience. Well versed in Chiropractic care and wholistic health matters. Able to bridge the gap between Medical and Chiropractic. Supportive communication to both Doctor and patient and dedicated to protect the Doctor/Patient relationship. Loyal, dependable and flexible. Good listening ear and always willing to be helpful.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Developed and maintained electronic record management systems to analyze and process data.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Developed policies and procedures for effective practice management.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
Supervised and guided new employees on Chiropractic assistant and taught Xray and Exam support procedures. Responded quickly to questions which improved understanding of job responsibilities.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Facilitated Weekly Health Update for Doctor on line blog
Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
Established hospice care services for elderly and disabled patients.
Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Educated family members and caregivers on patient care instructions.
Provided direct patient care, stabilized patients and determined next course of action.
Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
Administered different therapies and medications in line with physician orders and treatment plan.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Oncology Nurse, 07/1984 - 03/1985 Community Health System – Orange Beach, AL,
Counseled patients and provided listening ear and emotional support.
Cultivated warm and compassionate atmosphere for patients receiving chemotherapy and wound care .
Completed chemotherapy administration as dictated by physician's instructions on each patient's chart.
Implemented interventions, including medication and IV administration.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Recorded details regarding all therapies, including Chemotherapy and wound care to keep patient charts updated.
Educated family members and caregivers on patient care instructions.
Educated patients and answered questions about health condition, prognosis and treatment.
Education
Associate of Science: Nursing, Expected in 06/1984 - Henry Ford Community College - Dearborn, MI GPA:
: Undergraduate Studies, Expected in - University of Michigan - Dearborn, MI, GPA:
High School Diploma: , Expected in 06/1980 - Wayne Memorial High School - Wayne, MI GPA:
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