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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with two years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History
January 2018-CurrentOffice Manager | PNW Community Tax Service | Olympia, WA
  • Created and finalized contracts for Accounting, Bookkeeping and event driven deals with customers.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Solved problems timely and effectively, ensuring customer satisfaction. Developed internal requirements which complied with Ultimate Tax standards to minimize regulatory risks and liability across program.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Administered yearly budget of $3600 to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Tax software and finance tools.
  • Optimized client intake processes by creating marketing campaigns in Send in Blue and monitoring and fostered positive outcomes/analytics.
  • Oversaw preparation of Cares ACT applications after submission, followed up with clients on missing Tax Related forms.
  • Cold call Marketing COVID19 Package to clients
  • Drove marketing efforts by orchestrating Sendinblue.com campaigns.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans
  • Stay up to date with SBA.GOV updates for PPP and EIDL Loans
April 2019-December 2019Admin Assistant-Temp Worker | Express Professionals Employment Agency | Tumwater, WA
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Obtained scanned records and uploaded into database. Evaluated source documents to locate information needed for each data entry field.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries. Added documents to file records and created new records to support filing needs.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Resolved Trucking load problems problems, improved operations and provided exceptional client support.
  • Worked with construction customers to understand needs and provide masonry service.
December 2015-October 2017Reservations Agent | JetBlue Airlines | Orlando, FL
  • Utilized Sabre to input all key data into airline database system.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Arranged for group airline bookings in collaboration with sales department for weddings and special events.
  • Managed reservation calls to increase bookings by maintaining strong knowledge of airline products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled 100-110 calls per day in average of 8 minutes to address customer inquiries and concerns.
May 2015-January 2016Teller | SunTrust Bank | Celebration, FL
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accuracy of account records. Audited fellow teller currency to contribute to dual-control procedures.
  • Regularly exceeded client referral client and Open Checking account goals set by Teller Coordinator by using goal tracking, prospecting and informing clients in all professional interactions. Top 3 FT Teller in North Orlando Sun Trust Region
Skills
  • Documentation and control
  • Relationship building
  • Payroll and budgeting
  • +60 WPM
  • Team Leadership
  • Clear oral/written communication
  • Office management
  • Spanish Speaking
  • Administrative Staff Supervision
  • Budget Administration
Accomplishments
  • Collaborated with the Olympia, WA Thurston County Business Chamber in the development of webinar advocating for SBE, Covid19 Assistance, and Top 5 Business Accounting Mistakes
Education
2013Diploma: P. Foster High School, Scranton, PA
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Resume Overview

Companies Worked For:

  • PNW Community Tax Service
  • Express Professionals Employment Agency
  • JetBlue Airlines
  • SunTrust Bank

School Attended

  • P. Foster High School

Job Titles Held:

  • Office Manager
  • Admin Assistant-Temp Worker
  • Reservations Agent
  • Teller

Degrees

  • Diploma :

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