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Office Manager Resume Example

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OFFICE MANAGER
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. 
Core Strengths
  • Medical Records Reviewed medical records for completeness, assembled records into standard order and
  • filed records in designated areas according to alphabetic and numeric filing system. (6 years), Customer
  • Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex
  • situations and resolving problems to maximize efficiency. (6 years), Multitasking Demonstrated proficiencies
  • in telephone, e-mail, fax and front-desk reception within high-volume environment (6 years), Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and
  • billed accordingly (6 years), Typing 45mpm (6 years)
Work Experience
Pet Check Richmond, TX Office Manager 08/2016 to 02/2017
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Pulled patient charts for upcoming appointments.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
Richmond Animal Hospital Richmond, TX Receptionist/Secretary 08/2016 to 02/2017
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed quality communication, customer support and product representation for each client.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed merchandise returns and exchanges.
  • Maintained visually appealing and effective displays for the entire store.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Educated the public about diseases that are spread from animals to humans.
  • Assisted customers by phone, including scheduling appointments and treatments.
Vital Pet Kings Crossing Animal Hospital Kingwood, TX Customer Service Specialist /Veterinary Technician 01/2015 to 07/2016
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
  • Received and screened a high volume of internal and external communications, including email and mail Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Cross-trained and provided back-up for other customer service Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • representatives when needed.
Atascocita Animal Hospital Humble, TX Receptionist/Veterinary Technician 01/2001 to 02/2002
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed shelter for animals and arranging for adoption or euthanasia of confiscated animal Performed physical examinations and record case history, weight, temperature and other vitals.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Educated patients about their treatments.
  • Maintained patient privacy and confidential patient information.
Educational Background
High school May 2004 Taylor High School, Katy, TX
Personal Information
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Willing to relocate: Anywhere
Skills
scheduling appointments, back-up, cashier, charts, Strong interpersonal skills, client, customer service, Customer Service, customer support, documentation, e-mail, email, faxes, fax, inventory, Inventory control, listening, Excel, mail, Multitasking, numeric filing, patient privacy, protocols, quality, receptionist, reception, sales, Self-starter, statistics, telephone, phone, phone etiquette, Typing
Additional Information
  • Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Willing to relocate: Anywhere Authorized to work in the US for any employer
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Resume Overview

Companies Worked For:

  • Pet Check
  • Richmond Animal Hospital
  • Vital Pet Kings Crossing Animal Hospital
  • Atascocita Animal Hospital

School Attended

  • Taylor High School

Job Titles Held:

  • Office Manager
  • Receptionist/Secretary
  • Customer Service Specialist /Veterinary Technician
  • Receptionist/Veterinary Technician

Degrees

  • High school May 2004

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