Office Manager Resume Example Pet Check

OFFICE MANAGER

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Medical Records Reviewed medical records for completeness, assembled records into standard order and
filed records in designated areas according to alphabetic and numeric filing system. (6 years), Customer
Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex
situations and resolving problems to maximize efficiency. (6 years), Multitasking Demonstrated proficiencies
in telephone, e-mail, fax and front-desk reception within high-volume environment (6 years), Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and
billed accordingly (6 years), Typing 45mpm (6 years)

Work Experience

Pet CheckRichmond, TXOffice Manager08/2016 to 02/2017

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer complaints.
Pulled patient charts for upcoming appointments.
Scanned incoming documentation.
Kept department clean, organized and professional.

Richmond Animal HospitalRichmond, TXReceptionist/Secretary08/2016 to 02/2017

Worked as a team member performing cashier duties, product assistance and cleaning.
Managed quality communication, customer support and product representation for each client.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed merchandise returns and exchanges.
Maintained visually appealing and effective displays for the entire store.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Educated the public about diseases that are spread from animals to humans.
Assisted customers by phone, including scheduling appointments and treatments.

Vital Pet Kings Crossing Animal HospitalKingwood, TXCustomer Service Specialist /Veterinary Technician01/2015 to 07/2016

Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Performed physical examinations and record case history, weight, temperature and other vitals.
Received and screened a high volume of internal and external communications, including email and mail Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Cross-trained and provided back-up for other customer service Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
representatives when needed.

Atascocita Animal HospitalHumble, TXReceptionist/Veterinary Technician01/2001 to 02/2002

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Managed shelter for animals and arranging for adoption or euthanasia of confiscated animal Performed physical examinations and record case history, weight, temperature and other vitals.
Recorded patients' medical history, vital statistics and test results in medical records.
Escorted patients to examination rooms and prepared them for physician exams.
Educated patients about their treatments.
Maintained patient privacy and confidential patient information.

Educational Background

High schoolMay 2004Taylor High School, Katy, TX

Personal Information

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Willing to relocate: Anywhere

Skills

scheduling appointments, back-up, cashier, charts, Strong interpersonal skills, client, customer service, Customer Service, customer support, documentation, e-mail, email, faxes, fax, inventory, Inventory control, listening, Excel, mail, Multitasking, numeric filing, patient privacy, protocols, quality, receptionist, reception, sales, Self-starter, statistics, telephone, phone, phone etiquette, Typing

Additional Information

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Willing to relocate: Anywhere Authorized to work in the US for any employer

Resume Overview

Companies Worked For:

Pet Check
Richmond Animal Hospital
Vital Pet Kings Crossing Animal Hospital
Atascocita Animal Hospital

School Attended

Taylor High School

Job Titles Held:

Office Manager
Receptionist/Secretary
Customer Service Specialist /Veterinary Technician
Receptionist/Veterinary Technician

Degrees

High school May 2004

Office Manager Resume Example

Resume Score: 100%

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