Office Manager Resume Example
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OFFICE MANAGER
Career Overview
Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success.
Core Strengths
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Work Experience
South Carolina Job BoardMoncks Corner , SCOffice Manager08/2016 to 02/2017
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Pulled patient charts for upcoming appointments.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
North Country HospitalNewport , VTReceptionist/Secretary08/2016 to 02/2017
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Managed quality communication, customer support and product representation for each client.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Processed merchandise returns and exchanges.
- Maintained visually appealing and effective displays for the entire store.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Educated the public about diseases that are spread from animals to humans.
- Assisted customers by phone, including scheduling appointments and treatments.
Vital Pet Kings Crossing Animal HospitalCity , STATECustomer Service Specialist /Veterinary Technician01/2015 to 07/2016
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Performed physical examinations and record case history, weight, temperature and other vitals.
- Received and screened a high volume of internal and external communications, including email and mail Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Cross-trained and provided back-up for other customer service Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- representatives when needed.
Atascocita Animal HospitalCity , STATEReceptionist/Veterinary Technician01/2001 to 02/2002
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Received and distributed faxes and mail in a timely manner.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed shelter for animals and arranging for adoption or euthanasia of confiscated animal Performed physical examinations and record case history, weight, temperature and other vitals.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Escorted patients to examination rooms and prepared them for physician exams.
- Educated patients about their treatments.
- Maintained patient privacy and confidential patient information.
Educational Background
High schoolMay 2004Taylor High School, City, State
Personal Information
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and
colleagues. Flexible and hardworking with the drive to succeed.
Willing to relocate: Anywhere
Skills
scheduling appointments, back-up, cashier, charts, Strong interpersonal skills, client, customer service, Customer
Service, customer support, documentation, e-mail, email, faxes, fax, inventory, Inventory control, listening, Excel, mail, Multitasking, numeric filing, patient privacy, protocols, quality, receptionist, reception, sales, Self-starter, statistics, telephone, phone, phone etiquette, Typing
Additional Information
- Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Willing to relocate: Anywhere Authorized to work in the US for any employer
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Clear contact info
Resume Overview
School Attended
- Taylor High School
Job Titles Held:
- Office Manager
- Receptionist/Secretary
- Customer Service Specialist /Veterinary Technician
- Receptionist/Veterinary Technician
Degrees
- High school May 2004
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