Office Manager resume example with 9+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Organized and efficient funeral home manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized and efficient funeral home manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in death industry. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Experienced Office Management and Administration Professional with 12 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Personable Office Manager with outstanding knowledge of funeral home/customer service office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication. Experienced office manager highly skilled at administering business needs with efficiency and accuracy. Possess more than 12 years of experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs. Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff. Results-focused manager with proven track record in successful improvement initiatives, including policy and procedure development, efficient workflow coordination and process refinement or restructuring. Bringing proficiency in interpersonal communications and time management. Organized and efficient [Job Title] for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service. Seasoned funeral home manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
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Spartan Investment Group – Fort Oglethorpe, GA,
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for office generating over $150,000 annually.
- Compared vendor prices to ensure optimal savings.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using word and exel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Arranged corporate and office conferences for company employees and guests.
- Handled all incoming business and client requests for information.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Completed bi-weekly payroll for 5 employees.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Met challenging quotas for productivity and accuracy of work.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Organized and managed program development from conception through successful execution.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed manual providing information on community resources across county available to families and children.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed standard operating procedures for all administrative employees.
- Recruited and hired qualified candidates for vacant and new positions.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Handled client correspondence and tracked records to foster office efficiency.
- Employed interpersonal communication when leading cross-divisional teams.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Coordinated special projects and managed schedules.
- Transcribed dictated files and video recordings.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Created reports and presentations.
- Leveraged advanced skills and training to support operational needs of multiple departments.
- Prepared vendor invoices and processed incoming payments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Alamo Drafthouse Phoenix – Gilbert, AZ,
- Greeted funeral guests and coordinated seating.
- Provided administrative support to funeral home staff.
- Processed death certificate and other required paperwork.
- Completed cremation processing, including transferring remains to chosen urn.
- Supported funeral director with all facets of funeral service coordination.
- Developed team communications and information for staff/ case meetings.
- Handled 20 calls per day to address customer inquiries and concerns.
- Loaded, unloaded and moved material to and from storage and production areas.
- Increased customer satisfaction by resolving funeral planning/ cremation issues.
- Transported cases(removals, cremans) to customer locations .
- Monitored social media and online sources for industry trends.
- Learned how to complete death certificates and funerals with minimal supervision, contributing to successful services.
- Completed clerical tasks such as filing, copying and distributing mail.
- Participated in meetings to discuss new partner opportunities.
- Resolved certain service problems, improved operations and provided exceptional client support.
- Contributed to team results in fast-paced funeral environments.
- Drove operational improvements which resulted in savings and improved profit margins.
- Assisted funeral director with funerals and embalming responsibilities.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with emotional customers to understand needs and provide supportive service.
The Hertz Corporation – North Attleboro, MA,
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked with manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Answered questions about store policies and concerns to support positive customer experiences.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Served needs of more than 50 customers in busy fine dining environment.
- Assisted customers by answering questions and fulfilling requests.
- Prepared and submitted end-of-shift reports using pos system.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Lowes – City, STATE,
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Served needs of more than 100 customers in busy fast pace environment.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
American River College - Sacramento, CA
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Resume Overview
School Attended
- American River College
Job Titles Held:
- Office Manager
- Funeral Home Manager/ Embalming Apprentice
- Server
- Customer Service Associate
Degrees
- Associate of Arts
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