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Office Manager Resume Example

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OFFICE MANAGER
Summary

Conscientious and hard-working Administrator with almost 30 years of experience in a healthcare setting. I am seeking a position that can utilize my extensive background in Medical Operations. I have performed every position in a very busy and demanding dermatology practice. I am a highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills
  • Oversaw the operations of a multi-provider, multi-location practice
  • Responsible for the training and development of 19 employees
  • Developed CLIA compliance guidelines resulting in zero deficiencies for 29 years
  • Implemented EMA (Dermatology EMA) in 2013
  • Implemented NextGen in 2015
  • A/P and A/R Payroll and benefits
  • Senior leadership support
  • Inventory management
  • Customer service
  • Process improvement
Experience
Office Manager
Longview, TXUS Dermatology Partners/Jul 2015 to Current
  • Works closely with the providers of a medical practice, along with the Regional Practice Manager, to ensure effective, quality patient care is provided which involves all aspects of the daily operations of the practice or clinic.
  • Makes sure that the practice is running smoothly and successfully.
  • Informs Regional Practice Manager about current trends, problems and medical activities to facilitate policy making.
  • Establishes, secures approval and oversees clinic operating policies and procedures.
  • Assists providers to ensure all resources are available for quality patient care.
  • Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
  • Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
  • Continually monitors operations, programs, physical properties; initiates appropriate changes under the direction of the Regional Practice Manager.
  • Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Interviewed, onboarded, developed and oversaw daily activities of up to 20 clerical and administrative office personnel.
Office Manager
Longview, TXDermatology and Skin Cancer Clinic/Jul 2014 to Current
  • Interviewed, onboarded, developed and oversaw daily activities of 12 clerical and administrative office personnel.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to CLIA and OSHA's compliance standards.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Planned for major business changes, including system conversions.
  • Managed daily operations within dermatology office by supporting continuous delivery of excellent services and care.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Clinical Supervisor
Longview, TXDermatology and Skin Cancer Clinic/Jan 1994 to Current
  • Devised training programs to close gaps in nurse and staffs' competencies.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Interviewed applicants and made recommendations for new hires.
  • Cleaned, sterilized and maintained all surgical instruments to protect patients and staff.
  • Explained pre and post-operative procedures to patients and monitored conditions throughout treatments.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process, performed all general MA duties.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Mohs Technician
Longview, TXDermatology and Skin Cancer Clinic/Mar 1991 to Current
  • Performed a variety of specialized, difficult, delicate and complex chemical, histopathological or immunologic procedures in identifying specific components.
  • Grandfathered in for CLIA educations guidelines. Started prior to September 1, 1997. Still recognized as testing personnel, since I still periodically fill in in the lab.
  • Specimen Collection/Triage
  • Tissue Processing
  • Tissue Embedding:
  • Microtomy (Cutting)
  • Routine Staining Procedures
  • Mounting Procedure:
  • Special Stain Techniques
  • Instrumentation: Demonstrated the ability to operate or use instruments for intended purpose.
  • Reagent Preparation
  • General Safety: Demonstrated correct safety practices as defined in established protocol. Recognized and corrected dangerous situations related to job safety. Adhered to all OSHA regulations and universal precautions.
  • Chemical Hygiene/Biohazard Procedures
  • Assists in the evaluation of new procedures and equipment for possible adoption by the laboratory environment.
  • Conducts quality control procedures on equipment, reagent, and products and maintains proper records for quality control reports.
  • Prepares slides with permanent labels and files appropriately.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.
Education and Training
Certified Dermatology Tech: DermatologyAssociation of Certified Dermatology TechsAug 2019
High School DiplomaWhite Oak High SchoolWhite Oak, TX
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Resume Overview

Companies Worked For:

  • US Dermatology Partners
  • Dermatology and Skin Cancer Clinic

School Attended

  • Association of Certified Dermatology Techs
  • White Oak High School

Job Titles Held:

  • Office Manager
  • Clinical Supervisor
  • Mohs Technician

Degrees

  • Certified Dermatology Tech : Dermatology
    High School Diploma

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