Office Manager Resume Example Spartan Investment Group

OFFICE MANAGER

Summary

Conscientious and hard-working Administrator with almost 30 years of experience in a healthcare setting. I am seeking a position that can utilize my extensive background in Medical Operations. I have performed every position in a very busy and demanding dermatology practice. I am a highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills

Oversaw the operations of a multi-provider, multi-location practice
Responsible for the training and development of 19 employees
Developed CLIA compliance guidelines resulting in zero deficiencies for 29 years
Implemented EMA (Dermatology EMA) in 2013
Implemented NextGen in 2015

A/P and A/R Payroll and benefits
Senior leadership support
Inventory management
Customer service
Process improvement

Experience

Office Manager
Atlanta , GASpartan Investment Group/Jul 2015 to Current

Works closely with the providers of a medical practice, along with the Regional Practice Manager, to ensure effective, quality patient care is provided which involves all aspects of the daily operations of the practice or clinic.
Makes sure that the practice is running smoothly and successfully.
Informs Regional Practice Manager about current trends, problems and medical activities to facilitate policy making.
Establishes, secures approval and oversees clinic operating policies and procedures.
Assists providers to ensure all resources are available for quality patient care.
Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
Continually monitors operations, programs, physical properties; initiates appropriate changes under the direction of the Regional Practice Manager.
Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Interviewed, onboarded, developed and oversaw daily activities of up to 20 clerical and administrative office personnel.

Office Manager
Seattle , WASpartan Investment Group/Jul 2014 to Current

Interviewed, onboarded, developed and oversaw daily activities of 12 clerical and administrative office personnel.
Mitigated regulatory risks by guaranteeing program requirements adhered to CLIA and OSHA's compliance standards.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Planned for major business changes, including system conversions.
Managed daily operations within dermatology office by supporting continuous delivery of excellent services and care.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.

Clinical Supervisor
Chino Valley , AZCommon Spirit/Jan 1994 to Current

Devised training programs to close gaps in nurse and staffs' competencies.
Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Interviewed applicants and made recommendations for new hires.
Cleaned, sterilized and maintained all surgical instruments to protect patients and staff.
Explained pre and post-operative procedures to patients and monitored conditions throughout treatments.
Kept facility stocked with necessary supplies, equipment and instruments.
Educated patients about medications, procedures and physician's instructions.
Scheduled appointments for patients via phone and in person.
Cleaned, restocked and prepared exam rooms and medical equipment.
Contacted pharmacies to submit and refill patients' prescriptions.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process, performed all general MA duties.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.

Mohs Technician
City , STATEDermatology And Skin Cancer Clinic/Mar 1991 to Current

Performed a variety of specialized, difficult, delicate and complex chemical, histopathological or immunologic procedures in identifying specific components.
Grandfathered in for CLIA educations guidelines. Started prior to September 1, 1997. Still recognized as testing personnel, since I still periodically fill in in the lab.
Specimen Collection/Triage
Tissue Processing
Tissue Embedding:
Microtomy (Cutting)
Routine Staining Procedures
Mounting Procedure:
Special Stain Techniques
Instrumentation: Demonstrated the ability to operate or use instruments for intended purpose.
Reagent Preparation
General Safety: Demonstrated correct safety practices as defined in established protocol. Recognized and corrected dangerous situations related to job safety. Adhered to all OSHA regulations and universal precautions.
Chemical Hygiene/Biohazard Procedures
Assists in the evaluation of new procedures and equipment for possible adoption by the laboratory environment.
Conducts quality control procedures on equipment, reagent, and products and maintains proper records for quality control reports.
Prepares slides with permanent labels and files appropriately.
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.

Education and Training

Certified Dermatology Tech: DermatologyAssociation of Certified Dermatology TechsAug 2019

High School DiplomaWhite Oak High SchoolCity, State

Resume Overview

School Attended

Association of Certified Dermatology Techs
White Oak High School

Job Titles Held:

Office Manager
Clinical Supervisor
Mohs Technician

Degrees

Certified Dermatology Tech : Dermatology
High School Diploma

Office Manager Resume Example

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