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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional with 11 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Clerical support
  • Office administration
  • Sorting and labeling
  • Mail handling
  • Excellent multi-tasking ability
  • Account Reconciliation
  • Payroll and budgeting
  • Database administration
  • Scheduling
  • Bookkeeping
  • Technical Support
Work History
08/2010 to Current Office Manager Spatial | San Francisco, CA,
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Created, established and updated work schedules to account for changing staff schedule.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Assisted Broker with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Managed payment schedules for land contracts held within company.
  • Communicated with Loan Officers, Processors and title companies to keep sale folders in order.
  • Ordered and interpreted title work.
  • Made sure all sale folders had necessary documents to comply with state regulations.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for Broker and coordinated availability for current/new clients.
  • Managed Broker's email account and my own daily.
  • Provided clerical support to 11 company employees by copying, faxing and filing documents.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Recorded financial transactions for escrow using Quickbooks and handled payments of accounts.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Microsoft Office Suite proficient.
05/2017 to Current Realtor Windermere Real Estate | Palm Springs, CA,
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Collected fees and documented payment processes for property transactions.
  • Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
  • Compared recently sold area properties to determine competitive market prices.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Wrote contracts to outline sales and purchases of properties.
10/2007 to 08/2010 Teller/CSR1 Mercantile Bank Of Michigan | City, STATE,
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Coordinated daily cash reconciliation in high-volume location.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Collected member loan payments.
  • Sold cashier's checks, traveler's checks and money orders.
  • Executed wire transfers, stop payments and account transfers.
  • Processed exchange and foreign currency.
  • Maintained teller drawer to perform bank transactions.
  • Maintained friendly and professional customer interactions.
Education
Expected in 05/2011 Associate of Applied Science | Business Administration Kirtland Community College, Roscommon, MI, GPA:
Expected in 06/2006 High School Diploma | Ogemaw Heights High School, West Branch, MI, GPA:
Certifications
  • Licensed Realtor® - 2017 to present
  • Licensed Associate Broker - 2020
  • NAR's e-PRO® certification - 2020
  • Pricing Strategy Advisor (PSA) certification - 2020
  • At Home with Diversity® certification - 2020
  • Accredited Buyer's Representative (ABR®) designation - 2020

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Resume Overview

School Attended

  • Kirtland Community College
  • Ogemaw Heights High School

Job Titles Held:

  • Office Manager
  • Realtor
  • Teller/CSR1

Degrees

  • Associate of Applied Science
  • High School Diploma

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