Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Professional and well-rounded [Job Title] with superior clerical skills and [Industry] expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.

Multitasking [Job Title] with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

Friendly Office Manager with distinguished skill in [Area of expertise] office management. Extensive understanding of streamlining offices for improved functionality and productivity. Dedicated to effectively organizing spaces and efficient communication.

Well-organized Office Management professional with strong leadership and planning abilities developed over [Number]-year career. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

Self-motivated Office Manager with proven track record of recruiting, training and overseeing administrative teams and personnel. Brings proficiency in [Skill], CRM and office management systems operations. Detail-focused approach to providing training and resources.

Personable [Job Title] with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

  • Customer relations
  • Data entry
  • Event coordination
  • Accounts payable and receivable
  • Banking operations
  • Microsoft Office
  • Scheduling and calendar management
  • Inventory coordination
  • Account reconciliation
  • Meeting organization
  • Travel coordination
  • Planning events
  • Reliable and trustworthy
  • Flexible
  • Interpersonal skills
  • Counseling skills
  • Coaching/mentoring skills
  • Persuading skills
  • Negotiating skills
  • Mediation skills Interviewing skills
  • Customer service skills
  • Analytical/logical skills
  • Critical thinking solving skills
  • Decision-making sills
  • Problem-solving skills
  • Organizational skills
  • Language skills
  • Adaptability skills
  • Administrative and clerical skills
04/2016 to Current
Office Manager Specialty1 Partners Kansas City, MO,

Accounting and Human Resources

  • Comunicate with the Chief Financial Officer about reconcialed bank statements monthly.
  • Assisted Chief Financial Officer with...
  • Provided accounting assistance as AP. Entered invoices into Quickbooks
  • Updated accounting ledger with sponsorship checks.
  • Supported Human Resources by
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process. Answered employee questions during entrance.
  • Conducted new hire orientations making new employees feel welcome and ready to succeed.
  • Discussed medical, dental, short-term and long-term benefit plans with new hires.
  • Reviewed all candidates documentation including identification and references.
  • Coached and guided staff by providing constructive feedback.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Launched wellness plans o reduce stress, boost morale and increase productivity.
  • Fostered culture of flexibility and acceptance by maintaining open communication with personnel.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices.
  • Mentored staff through constructive feedback.
  • Organized employee phone list.

Office Manager with Corporate Events responsibilities

  • Supported clerical and administrative needs of senior department staff.
  • Supported 18 employees at all levels, including executive leadership.
  • Ahn
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Planned for major business changes, including system conversions and office moves.
  • Oversaw office inventory and timely reordering of supplies.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Collaborated closely with Chief of Operations to effectively smooth and improve office operations.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Spearheaded special projects through effective emergency resolutions.
  • Supported Chief of Operations and Chief of Finance Officer with smooth and efficient clerical support.
  • Coordinated logistics for corporate events.
  • Greeted visitors promptly and directed to correct locations.
  • Cultivated community relations and worked with teams to optimize programs.
  • Designed contracts, collected fees and booked venues for events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Attended and participated in industry events.
  • Maintained close communication with clients to mitigate service issues.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Managed catering services, audio-visual services and housekeepers.
  • Assessed events planning services and related costs.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Host 100 attendees during annual events.

* 2017 Promoted to Office Manager after one year.

* 2018 Office Manager with Corporate Events responsabilities

* 2019 Office Manager with Accounting responsabilities

06/2006 to 10/2008
Customer Service Representative (Lancome) Alutiiq Llc Ridgecrest, CA,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with Counter (Lancome) Manager to develop customer service improvement initiatives.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding products issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Translated services for 100-person team to serve Spanish-speaking customer needs.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Acted as personal concierge-shopper to store clients and foreign dignitaries.

06/1999 to 07/2000
Customer Services United Postal Service City, STATE,
  • Interacted with customers in person and over the phone.
  • Performed bilingual customer service in person and over the phone.
  • Responsible for handling database quarries, consolidating and filing reports.
  • Handled financial transactions and recorded deliveries via computers.
  • Cultivated impactful relationships with customers.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
04/1991 to 05/1997
Analyst Council Of Public Security And National Defense City, STATE,
  • Coordinated national and international protocol activities and logistics.
  • Created reports detailing findings and recommendations for General Secretary of the Council and President of the Republic of Panama and his Ministers of State.
  • Conducted weekly meetings for new intelligence activity or new matter of interest with team.
  • Acted as Panama representative on issues pertaining to international affairs.
  • Created and modified Application of Visa and analyzed legal immigration documents.
  • Collected, organized and input information into digital database.
  • Checked and verified documents for Fiance and Family Petitions and Immigrant Petitions for Alien Workers, Adjustment of Status, Naturalization, and Employment Authorization Documents.
  • Created documentation and reports for the General Secretary of the Council meetings.
  • Created [Type] and [Type] reports, including ah-hoc and forecast analysis reports.
  • Served as liaison among foreign government personnel and the Council of Public Security and National Defense.
  • Monitored the entrance of citizens from countries of interest.
  • Maintained hard copy and electronic filing system.
  • Maintained databases and records, reorganizing and updating the filing system.
  • Processed incoming and outgoing information and material such as correspondence, reports, memorandums and other forms of written communications.
  • Scheduled meetings and conferences, making travel arrangements and reservations.
  • Trained new personnel on issues pertaining to international issues.
  • Scanned, photocopied and faxed information and comments as needed or requested.
  • Promoted to position Counterrorism Analyst after seven months as technical support in the international (Arab) area.
  • Performed other assigned duties.
Education and Training
Expected in 05/2013
Associate of Science: Social Sciences
Northern Virginia Community College - Alexandria,
  • Phi Theta Kappa
  • Magna cum laude
Expected in 05/2013
: Associate in Liberal Arts
Northern Virginia Community College - Alexandria, VA,
  • Specialization in International Studies
  • Phi Theta Kappa Member - International Honor Society
  • Dean's List Honoree Spring 2010, Summer 2012
  • Presidential Scholar Fall 2010, Spring 2013
  • Magna cum laude 3.667
Expected in
Bachelor of Arts: Psychology
Post University - Waterbury, CT
Expected in 09/2020
Certification of Completion: Psychology of Diversity And Unconscious Bias
Expected in 09/2020
Certification of Completion: Email Etiquette: Write More Effective Emails -Work
Expected in 1997
International Affairs And Security:
National Security Bureau Of Taiwan - Republic Of Taiwan,
Expected in 07/1996
Analysis Course: Analysis
US Embassy - Rep Of Panama,
Expected in 1997
Arab Community: Arab History
Washington DC - Washington, DC,

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Northern Virginia Community College
  • Post University
  • National Security Bureau Of Taiwan
  • US Embassy
  • Washington DC

Job Titles Held:

  • Office Manager
  • Customer Service Representative (Lancome)
  • Customer Services
  • Analyst


  • Associate of Science
  • Bachelor of Arts
  • Certification of Completion
  • Certification of Completion
  • International Affairs And Security
  • Analysis Course
  • Arab Community

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