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Office Manager Resume Example

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OFFICE MANAGER
Summary
SALES PROFESSIONAL PROFILE
  Business Development / Vendor Relations / Job Site / Customer Service / Accounting Employee Management & Training / Marketing / Interior Design / Cost Estimating Scheduling / Retail Store Management / Showroom Management / Pricing Bidding / Merchandising / Subcontractor & Contractor Management              
Highlights
Operating Systems: Windows XP|Vista|7|8 Programs: Microsoft Word, Excel, Access (limited), PowerPoint, Outlook, Remote Desktop, Quick Books, Quick Books Pro, Smart Contractor, Adobe Photoshop
Experience
Office Manager
August 2015 to December 2015 City Wide Remodelers － Kansas City, Missouri
  • Developing vendor price books ISC, Ferguson, Moen, Blanco, Sterling, MSI, Silestone, and ABC Windows for ease of pricing clients, creating estimates, and ensuring correct pricing.
  • Modernizing showroom, inclusive of new item integration of quartz, tile, and luxury vinyl flooring, updating displays, and eliminating obsolete samples.
  • Implementing inventory process for 450 sq.
  • ft.
  • warehouse space, including tracking and regular audits of $20,000 onsite concurrent inventory, ensuing items are recorded to prevent duplicate purchases.
  • Setting up Smart Contractor application for development of estimates, lead management and CRM, project management/production management, scheduling, documentation, and accounting components.
  • Qualify leads for sales follow up.
  • Schedule installers for client projects, including electrical, drywall, plumbing, painting, tiling, flooring, and cabinets, and coordinate with Production Manager.
  • Devising office and employee manual, inclusive of policies and procedures.
  • Review incoming bills for accuracy, and identify specific project, and actual vs.
  • estimate.
  • Created Customer Design Selection Worksheet in Excel for tracking of client product choices, including product vendor.
  • Utilize Team Up Calendar for deliveries, estimated deliveries, current onsite workers, collection of payments, and employee/contractor days off.
Outside Sales Rep
March 2014 to March 2015 Crider Carpet － Lenexa, Kansas
  • Grew builder business by 15%.
  • Designed showroom flooring layout at new location.
  • Clients included Providence Medical Center, Holiday Inn-Coco Key, Wonderscope, Ash Court Properties, Innovative Renovations, DNS Carpet Cleaning, Precision Contracting & Development, Inc., City Wide Remodelers, Homes by Chris, and Compass Design.
  • Participated in Home Builders Association, Shawnee Chamber, National Remodeling Association Industries, Referral Leaders International, and Business Networking International.
Manager
March 2003 to March 2014 Peacework Flooring, LLC － Smithville, Missouri
  • Cultivated and strengthened dealer/distributor base and relations as Store Manager and Salesperson, building base of 5,000+ customers from builders to designers to independent customers.
  • Clients included Homes by Chris, Signature Quality Homes, and Paradise Homes.
  • Acting Showroom Manager, marketing variety of flooring merchandise, merchandising floor displays for optimal sales, pricing and information.
  • Created Employee Training Manual, including Product, Order Placement, AP/AR, Measurements, Pricing, Estimates, Follow Up, and Job Scheduling.
  • Achieved certification as Certified Shaw Flooring Aligned Dealer.
  • Supervised up to five employees and five to 15 subcontractors/contractors concurrently, including input into interview, hiring, and dismissal, general oversight, training, and coaching.
  • Managed selection design as Interior Design Specialist, including customer collaboration, and assisting buyers with interior and exterior new-construction design.
  • Performed estimating and bidding for compiled services and product purchase estimates, follow up on submitted bids/budgets and work delivery.
  • Developed jobsite product interest and demand from builders/contractors.
  • Scheduled cabinets, painting and flooring delivery for installation.
  • Provided accounts payable/receivable, verifying payable and receivable transactions.
  • Collected, analyzed and summarized account information and trends to increase profits.
  • Taught all new employees Microsoft Excel, and training manual materials.
  • Participated in Business International Networking including position as Chapter Vice-President.
  • Implemented marketing promotions, including direct mail and newspaper/print advertising.
Manager/Sales Representative
November 1998 to March 2003 Home Depot － Gladstone, Missouri
  • Marketed home improvement products to commercial and residential customers and provided customer service in all areas, including implementation of standard and special orders.
  • Maintained consistent vendor contact for additional purchase.
  • Merchandised electrical/décor department for increased sales.
  • Instructed numerous customer training classes, including: Wallpaper Classes, up to 20 attendees, 30 minutes to one hour classes, each with Q&A, quarterly.
  • Tiling Classes, up to 20 attendees, one-hour classes each with Q&A, quarterly.
  • Children's Workshop (bookends, trinket boxes, bird houses, pencil holders) all wood kits for children to create and take home projects, up to 20 attendees, 30 minutes to one-hour, monthly.
  • Receiving manager, organizing and scheduling deliveries, pick-ups and transfers.
  • Licensed on LPG forklift, reach truck, slip-sheet and electric pullet jack.
  • Program participant, active in Children's Workshop and Climate Control Group for employee concerns.
Assistant Operations Manager
September 1997 to August 1998 Motion Industries － Riverside, Missouri
  • Designed graphs for tracking and differentiating profitability of repairs and fluid power units built.
  • Coordinated customer pick-up and delivery.
  • Managed accounts payable/receivable, purchasing and report maintenance.
Education
B.A : Communication Theory/Human Relations, 1995 Park College － Parkville, Missouri Communication Theory/Human Relations
A.A : General Studies Maplewoods Community College － Kansas City, Missouri General Studies
Marketing Methodologies: Goal Setting and Social Media, 2014 Kansas City Homebuilders Association Labor Shortage Roundtable, 2014 Wedi Shower System Certified, 2014 (Emser Tile) HVA Home Construction 101, 2014 Tool Time After-Hours, 2014 (Great American Building Materials) The Shaw Flooring Convention, Orlando, Florida Identifying Your Customers, 2013 Closing the Sale, 2013 Casting Your Line Where the Fish Are, 2013 Creating Unexpected Customer Loyalty: Unleashing the Power of WOW, 2013 Selling the Way They Buy, 2013 Online to On Your Floor, Getting Customers to Your Door : 2013
Interests
Department of Mental Health/eitas/Cornerstone's of Care: Mentor, 2002 - Present (providing guidance on life skills and independent living)
Habitat for Humanity: Volunteer: 2006 - Present
Harvesters/Back Snack Program: Volunteer: 2010 - Present
Professional Affiliations
Shawnee Chamber of Commerce: Corporate Member: 2014-2015
Home Builders Association (HBA): Corporate Member: 2014-2015
National Association of Remodelers Industry (NARI): Corporate Member: 2014 - 2015
Referral Leaders International (RLI): Corporate Member: 2014 Business Networking International: Corporate Member 2010 - 2013, 2014 - 2015 Substitute Member: 2015 - Present
Skills
accounting, accounts payable, AP/AR, ABC, Adobe Photoshop, budgets, Closing, coaching, CRM, client, Clients, customer service, delivery, direct mail, documentation, DNS, Employee Training, estimating, forklift, Goal Setting, graphs, hiring, Interior Design, inventory, layout, marketing, Materials, merchandising, Access, Microsoft Excel, Excel, office, Outlook, PowerPoint, Windows, Windows XP, Microsoft Word, MSI, Networking, new-construction, newspaper, Operating Systems, organizing, painting, pencil, pick, plumbing, policies, Pricing, print advertising, Production Manager, production management, project management, purchasing, Quality, Quick Books, Quick Books Pro, Receiving, Renovations, repairs, Selling, sales, Scheduling, Store Manager, Vista
Additional Information
  • Security Clearance: FBI SSBI - Single Scope Background Investigation
  • Department of Mental Health/eitas/Cornerstone's of Care: Mentor, 2002 - Present (providing guidance on life skills and independent living) 
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Resume Overview

Companies Worked For:

  • City Wide Remodelers
  • Crider Carpet
  • Peacework Flooring, LLC
  • Home Depot
  • Motion Industries

School Attended

  • Park College
  • Maplewoods Community College

Job Titles Held:

  • Office Manager
  • Outside Sales Rep
  • Manager
  • Manager/Sales Representative
  • Assistant Operations Manager

Degrees

  • B.A : Communication Theory/Human Relations , 1995
    A.A : General Studies
    Marketing Methodologies: Goal Setting and Social Media, 2014 Kansas City Homebuilders Association Labor Shortage Roundtable, 2014 Wedi Shower System Certified, 2014 (Emser Tile) HVA Home Construction 101, 2014 Tool Time After-Hours, 2014 (Great American Building Materials) The Shaw Flooring Convention, Orlando, Florida Identifying Your Customers, 2013 Closing the Sale, 2013 Casting Your Line Where the Fish Are, 2013 Creating Unexpected Customer Loyalty: Unleashing the Power of WOW, 2013 Selling the Way They Buy, 2013 Online to On Your Floor, Getting Customers to Your Door : 2013

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