Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly ambitious and detail-oriented professional with more than 10 years assisting Customer Service Based companies. Experience in coordinating, planning, and supporting daily operational and administrative functions that allows me to excel in an Office Management role. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor. An Microsoft office - powerpoint, word & excel expert. Talented Office Manager that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Arranged corporate and office conferences for company employees and guests.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Aggregated and analyzed data related to administrative costs to prepare Monthly budgets for corporate-level management.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Microsoft Word.
Compared vendor prices and negotiated for optimal savings.
Improved office operations by automating client correspondence, record tracking and data communications.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Created and finalized contracts for Engineering projects with customers.
Handled all incoming business and client requests for information.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Performed billing, collection and reporting functions for office generating over $720,000- annually.
Increased team productivity by reorganizing office supplies and protocols.
Received, screened and routed incoming calls.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Handled client correspondence and tracked records to foster office efficiency.
Prepared vendor invoices and processed incoming payments.
Recruited and hired qualified candidates for vacant and new positions.
Solved problems timely and effectively, ensuring customer satisfaction.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained computer and physical filing systems.
Coordinated special projects and managed schedules.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Created reports and presentations.
05/2016 to 12/2018
Office AssistantMoss Adams Llp – Fresno, CA,
Assisted with new hire process such as: phone interviews, setting up face-to-face interviews,reference checks and background checks.
Maintained healthcare, payroll and employees confidential file.
Discontinued all employees healthcare benefits once terminated.
Assist HR director with various HR projects Organized company parties/luncheons.
Coordinated meeting and travel arrangements for company employees and clients.
Processed all incoming customer payments.
Completed Daily deposits.
Mail sorting & distribution Established and maintained professional business relationships and contacts between clients and company personnel.
Greeted guests, scheduled client meetings and created and delivered compelling presentations.
01/2013 to 05/2016
Front Desk SupervisorBreckenridge Grand Vacations – Breckenridge, CO,
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Greeted and welcomed new members, establishing and updating memberships to Marriott programs.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
Prepared weekly employee work schedules for 10 team members ensuring all shifts received adequate coverage.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Conducted financial audits on scheduled basis.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Protected guest valuables with main safe or in individual boxes to maximize security.
Maintained transaction security by verifying payment cards against identification.
Oversaw fast-paced front desk operations at busy hotel facility with as many as 131 nightly guests.
Maintained financial accuracy by collecting deposits, fees and payments.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Scheduled and assigned daily work and activities for Front desk clerk's.
Checked guests in out of hotel, made reservations and processed payments.
05/2009 to 01/2013
Shift ManagerWendy's – Clewiston, FL,
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Trained back-up associates and led crew members in managing operations of storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Expected in 05/2010
High School Diploma: Southeast High School - Wichita, KS GPA:
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