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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Summary
Skills
  • Payroll management
  • Reservations management
  • Visual merchandising
  • Inventory control
Experience
Office Manager|T10 Fabrication And Kingrey Construction - Waco, TX|11/2016 - Current
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Quoted and prepared proposals for business services such as [Type] and [Type].
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Interviewed, on-boarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Generated financial reports for management review.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Supervised [Type] office with [Number] employees, consistently cultivating productive and positive work atmosphere.
  • Served as main point of contact for outside vendors.
  • Managed office inventory by maintaining documentation of stock.
  • Completed billing, collections and reporting duties on daily basis.
  • Prioritized project components and organized scopes.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Oversaw office inventory and timely reordering of supplies.
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Updated employee paperwork and records.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Scheduled appointments and maintained master calendar.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Supported clerical needs of more than [Number][Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Managed office inventory and placed new supply orders.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Managed [Number] drug program participants and [Number] delinquents to ensure project protocol adherence.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw daily functions.
  • Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Ensured that all operations met federal and state laws.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Greeted visitors promptly and directed to correct locations.
  • Collaborated closely with [Job title] to effectively smooth and improve office operations.
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
  • Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Counter Sales Representative|Goliad Feed Store - Goliad, TX|03/2006 - 11/2016
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Positively impacted business and retail functions through delivery of [Number]+ educational events per year.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
  • Managed and coached sales teams of up to [Number], including training, goal setting and evaluation.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Achieved [Number]% of quota within first year as Sales Manager.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base [Number]%.
  • Addressed sales performance issues through training and counseling, resulting in [Number]% annual sales increase.
  • Initiated non-cash marketing incentives to generate vehicle “buzz” and interest.
  • Trained associates on cross-selling and relationship-building techniques.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Met with [Job title]s on [Timeframe] basis to discuss techniques for overcoming objections and closing deals.
  • Interfaced with [Number] vendors and accounts to resolve problems in timely manner while exceeding sales quotas and objectives.
  • Supervised and trained [Number] employees on successful selling techniques.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Increased market share [Number]% over course of [Timeframe].
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Worked closely with [Job title]s, using persuasive communication skills and customer relations expertise to close deals with [Type] clients.
  • Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
  • Led sales planning, development and account management for [Type] territory.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
  • Planned and developed strategies to increase sales and territory.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
  • Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
  • Managed and maintained client book of [Number] accounts and weekly sales records.
  • Managed sales transactions with revenue stream of $[Amount] annually.
  • Supervised [Number] employees to ensure optimal productivity to drive client retention.
  • Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Facilitated remarkable [Result] and [Result] with strategic leadership and [Industry] expertise.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
Night Manager|O'reilly's Furniture - Waco, TX|04/2002 - 08/2005
  • Created strategies to develop and expand existing customer sales, resulting in [Number]% increase in monthly sales.
  • Oversaw all daily operations of [Number] store locations.
  • Approved contracts and maintained inventories to guarantee availability of merchandise and services.
  • Processed average of [Number] transactions each day to keep workflows moving smoothly.
  • Processed shipments and maintained organized stock shelves.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Kept current on market and product trends to effectively answer customer questions.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Recommended merchandise to customers based on needs and preferences.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Communicated store policy violations to leadership team quickly and accurately.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others.
  • Received and processed cash and credit payments for in-store purchases.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Described use and operation of merchandise to customers in [Number]-minute presentation.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
  • Marked clearance products with updated price tags.
  • Verified that all merchandising standards were maintained daily.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Held each team member accountable for achieving brand and performance goals.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Worked as team member to provide highest level of service to customers.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Offered direction and gave constructive feedback to motivate team members.
  • Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
  • Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
  • Exceeded targeted sales goals by [Number]%.
  • Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Managed team of four front desk agents, supervising personnel in issue resolution and [Type] process.
  • Placed special merchandise orders for customers.
  • Educated customers on product and service offerings.
Education and Training
Valley Mills High School||Valley Mills, TX|05/2002High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • T10 Fabrication And Kingrey Construction
  • Goliad Feed Store
  • O'reilly's Furniture

School Attended

  • Valley Mills High School

Job Titles Held:

  • Office Manager
  • Counter Sales Representative
  • Night Manager

Degrees

  • High School Diploma

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