Office Manager Resume Example Spices Usa

OFFICE MANAGER

Summary

Skills

Payroll management
Reservations management

Visual merchandising
Inventory control

Experience

Office Manager|Spices Usa - Hialeah , FL|11/2016 - Current

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Quoted and prepared proposals for business services such as [Type] and [Type].
Automated office operations to manage client correspondence, record tracking and data communications.
Oversaw office financial management, including AP/AR and payroll administration.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Interviewed, on-boarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Generated financial reports for management review.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Increased office organization by developing more efficient filing system and customer database protocols.
Supervised [Type] office with [Number] employees, consistently cultivating productive and positive work atmosphere.
Served as main point of contact for outside vendors.
Managed office inventory by maintaining documentation of stock.
Completed billing, collections and reporting duties on daily basis.
Prioritized project components and organized scopes.
Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
Oversaw office inventory and timely reordering of supplies.
Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
Updated employee paperwork and records.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Scheduled appointments and maintained master calendar.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Supported clerical needs of more than [Number][Job title]s, including taking messages, scanning documents and routing business correspondence.
Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Managed office inventory and placed new supply orders.
Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
Monitored office inventory to maintain adequate supply levels and order products.
Managed [Number] drug program participants and [Number] delinquents to ensure project protocol adherence.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Oversaw daily functions.
Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Ensured that all operations met federal and state laws.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Greeted visitors promptly and directed to correct locations.
Collaborated closely with [Job title] to effectively smooth and improve office operations.
Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Counter Sales Representative|The Hertz Corporation - Teaneck , NJ|03/2006 - 11/2016

Developed creative sales and marketing strategies to assist sales team with reaching targets.
Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Positively impacted business and retail functions through delivery of [Number]+ educational events per year.
Promoted product and service benefits through facility tours and engaging presentations.
Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
Managed and coached sales teams of up to [Number], including training, goal setting and evaluation.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Audited location sales performance and data trends to improve underperforming areas.
Achieved [Number]% of quota within first year as Sales Manager.
Managed revenue strategies, sales and customer engagement tactics, increasing client base [Number]%.
Addressed sales performance issues through training and counseling, resulting in [Number]% annual sales increase.
Initiated non-cash marketing incentives to generate vehicle “buzz” and interest.
Trained associates on cross-selling and relationship-building techniques.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Retained existing customers and substantially grew customer base, product line and sales volume.
Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Met with [Job title]s on [Timeframe] basis to discuss techniques for overcoming objections and closing deals.
Interfaced with [Number] vendors and accounts to resolve problems in timely manner while exceeding sales quotas and objectives.
Supervised and trained [Number] employees on successful selling techniques.
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Increased market share [Number]% over course of [Timeframe].
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
Worked closely with [Job title]s, using persuasive communication skills and customer relations expertise to close deals with [Type] clients.
Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
Led sales planning, development and account management for [Type] territory.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
Planned and developed strategies to increase sales and territory.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
Managed and maintained client book of [Number] accounts and weekly sales records.
Managed sales transactions with revenue stream of $[Amount] annually.
Supervised [Number] employees to ensure optimal productivity to drive client retention.
Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
Facilitated remarkable [Result] and [Result] with strategic leadership and [Industry] expertise.
Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.

Night Manager|Proper Hospitality - Santa Monica , CA|04/2002 - 08/2005

Created strategies to develop and expand existing customer sales, resulting in [Number]% increase in monthly sales.
Oversaw all daily operations of [Number] store locations.
Approved contracts and maintained inventories to guarantee availability of merchandise and services.
Processed average of [Number] transactions each day to keep workflows moving smoothly.
Processed shipments and maintained organized stock shelves.
Consistently put customers first by handling needs with sense of urgency and compassion.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Kept current on market and product trends to effectively answer customer questions.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Recommended merchandise to customers based on needs and preferences.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Communicated store policy violations to leadership team quickly and accurately.
Answered customers' questions and addressed problems and complaints in person and via phone.
Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others.
Received and processed cash and credit payments for in-store purchases.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Described use and operation of merchandise to customers in [Number]-minute presentation.
Assisted guests at check-in, providing information on various services within the hotel.
Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
Marked clearance products with updated price tags.
Verified that all merchandising standards were maintained daily.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Held each team member accountable for achieving brand and performance goals.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Worked as team member to provide highest level of service to customers.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Offered direction and gave constructive feedback to motivate team members.
Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
Exceeded targeted sales goals by [Number]%.
Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
Managed team of four front desk agents, supervising personnel in issue resolution and [Type] process.
Placed special merchandise orders for customers.
Educated customers on product and service offerings.

Education and Training

Valley Mills High School||City, State|05/2002High School Diploma

Resume Overview

School Attended

Valley Mills High School

Job Titles Held:

Office Manager
Counter Sales Representative
Night Manager

Degrees

High School Diploma

Office Manager Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes