Responsible and dedicated horse care professional with proven abilities in horse handling, behavior monitoring, and injury/wound treatment. Meets animal needs with compassion and love for every creatures. Offers excellent time management, attention to detail, multitasking and organizational skills. Hardworking, dedicated to improving animal welfare, maintaining a clean work environment, and always interested in learning more.
My philosophy has always been to leave every animals that I touch or interact with better than when I met them. I have a vested interest in internal medicine, nutrition, and natural medicine, as my last horse was metabolic and insulin resistant, and one of my dogs has severe epilepsy (has had it for 8 years). I am currently building my own business as an Canine & Equine Massage Therapist, so would be ideally looking for part-time work on my non-client days but am open to a full time position dependent upon time, pay, and advancement opportunities.
Skills
Scheduling and calendar management
Project management
Data entry
Invoicing and billing
Accounts payable and receivable
Workforce Management
Training and coaching
Experienced at handling horses of all sizes, ages, and temperaments.
Basic and some emergency training from vets in: wound care, bandaging, flushing abscesses, giving medications, hand-walking, etc.
Have experience rehabilitating injuries, continuing care, and following protocol arranged with veterinarians.
8+ years of formal training with a 3-time reserve national champion Western Pleasure trainer, also learned the basics of English and Jumping.
Over 20+ years of equine experience and ownership, doing anything from basic care up to backing babies, restarting horses off-the-track.
very detail and task oriented, always interested in learning more
I am a traveling Certified Canine & Equine Sports Massage Therapist
Experience
Office Manager, 09/2019 to Current Spices Usa – Forest Park, GA,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Maintain the inventory, put together purchase orders, ensure we have all necessary supplies for day-to-day operations, etc.
Handle the scheduling for front desk staff, therapists, and clients; ensure that resources are allocated correctly and we do not book someone when a room is unavailable.
Answer phone calls at the clinic, generally dealing with clients, scheduling and so on. Occasionally speaking with lawyers or insurance agencies in regards to billing and invoicing for clients in treatment due to injury or accident. Collecting payment from, creating and providing the necessary documentation to these agencies.
Ensure new clients are booked with the appropriate therapist that can help them, apprise them of our cancellation policies, and collect all needed information for booking.
Train and mentor administrative staff members in company policy, daily task executions and maintaining our elevated standards of operation.
Maintain client satisfaction by quickly resolving any issues that may arise, getting regular clients scheduled in their ideal time slots before schedule becomes filled, etc.
Planned for major business changes, such as my becoming office manager (they had the same one for 13 years prior to me), I created and implemented a plan which made the clinic paperless, also implemented a new scheduling program for front desk staff.
Scanned and converted approximately 2 years worth of client files into the computer when switching the office to paperless.
Created a Manual for training purposes for our administrative staff, updated the employee handbook, created daily task trackers to ensure all cleaning is kept up with.
Was available via phone anytime that I may be needed. Able to pull up our software from home and fix any errors that may occur, schedule clients if needed, adjust employee schedules,
During Covid-19 shutdowns, I maintained contact with the clinic owners and clients alike, rescheduled clients accordingly, implemented the new cleaning protocols provided for us to reopen, ensured all staff and clients abided by the standards set by State Medical Board.
Currently finishing the training of the New Office Manager to ensure that the standards set are maintained once I am no longer working here.
Customer Service Representative, 08/2016 to 08/2019 Department Of Agriculture – Mars Hill, NC,
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Helped clients to select products that would best benefit their horses and current needs
Attended training seminars with several companies about vaccinations, dewormers, performance supplements, and more.
I also worked in the store-from maintaining store cleanliness, organization, rang out customers as well as helped them locate products.
Helped in the shipping department a few days a week, pulling orders, scanning inventory, packing and shipping product, inputting dimensions into shipping software to generate labels, stacking and wrapping product on pallets for trucks.
In customer service, I checked the tracking on several packages, contacted GTS (Global Transportation Services) for shipping quotes and to track truck shipments. Handled phone calls, emails, and live chats with clients to recommend products and create orders for them. Checked and printed orders for the shipping department, used engraving machine to create nameplates for orders, checked incoming payment for online orders for accuracy.
Senior Game Advisor, 11/2010 to 11/2018 GameStop – City, STATE,
Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
Engaged store guests to determine gaming needs, provide information about game content, technology and pricing.
Vacuumed, mopped, dusted, and organized shelving to maintain store cleanliness and organization.
Counted money in registers at beginning and end of day, reported sales, and hendled transportation of said money to the bank.
Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database.
Managed staff below me, trained new staff, and implemented ever changing company policies.
District Manager had me move around to other locations in close proximity, in order to get them in order, improve their operating standards and train new staff when needed.
Education and Training
High School Diploma: , Expected in 03/2010 Electronic Classroom of Tomorrow - Columbus, Ohio, GPA:
: , Expected in Cuyahoga Community College - Highland Hills, Ohio, GPA:
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