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Office Manager Resume Example

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OFFICE MANAGER
Summary

Professional and well-rounded office manager with superior clerical skills and management expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Dynamic Office Manager with 5 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Multitasking Office Manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

Skills
  • CRM and office management software
  • Budgetary Planning
  • Expense reporting
  • Scheduling and calendar management
Experience
Company Name | City, StateOffice Manager10/2010 - 10/2015
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Generated financial reports for management review.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition.
  • Created training program for new office employees, decreasing training time 75%.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Organized patient files and streamlined operations to improve efficiency.
  • Spearheaded special projects through effective emergency resolutions.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Reduced financial discrepancies by accurately managing accounting documentation in Chiro Touch software while maintaining case costs and billing processes.
  • Planned for major business changes, including system conversions and office moves.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Greeted visitors promptly and directed to correct locations.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Oversaw office inventory and timely reordering of supplies.
  • Managed office inventory by maintaining documentation of stock.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Company Name | City, StateCoating Technician07/2004 - 09/2010
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Supported front desk and billing with smooth and efficient clerical support.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Updated employee paperwork and records.
  • Performed billing, collection and reporting functions for chiropractor's office generating over $60,000 annually.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Collaborated closely with owner to effectively smooth and improve office operations.
  • Generated financial reports for management review.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Proactively identified and solved complex problems that impact management and business direction
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed daily operations within Durbin Chiropractic office by supporting continuous delivery of excellent services and care.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Managed team of 6 painters, delivering coaching and training and assisted with tasks when short-staffed.
  • Operated airless spray equipment and motorized lifts.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces.
  • Reported daily job updates to supervisors, including whether workers had completed tasks on time.
  • Collaborated with 15 other team members to meet strict project completion deadlines.
  • Inspected work areas after each shift to ensure proper cleanliness and organization.
  • Delivered work orders and clear instructions to painting team to prepare for each shift.
  • Maintained thorough inventory of paint equipment and supplies by checking product levels daily.
  • Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
  • Contributed to development, planning and completion of project initiatives.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Leveraged Motoman to input and compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
Company Name | City, StateKnitter08/1987 - 07/2009
  • Assessed and removed cloth defects by cutting, pulling and filling area.
  • Completed regular and emergency maintenance on knitting machines and informed supervisors of continued problems and need for repairs.
  • Inspected final products for quality concerns or to identify issues with equipment setup and calibration.
  • Double-checked equipment loads, positioning and sets for specific yarn types to prevent errors or material loss.
  • Inspected products to maintain compliance with specifications and determine need for machine adjustment.
  • Operated knitting equipment by setting product specifications, loading yarn and monitoring performance to make proactive adjustments.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Company Name | City, StateRegistration Clerk10/2015 - current
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Kept processes moving along smoothly so that wait times were minimized to 20 minutes.
  • Cross-trained in scheduling to assist with referral process during staff member absences.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Scanned new and updated documents, including insurance cards to include in patient charts.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Advised patients of monies required to be paid prior to services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Education and Training
Ultimate Medical Academy | CityAssociate of Science in Medical Billing And Coding12/2011
Ultimate Medical Academy | CityAssociate of Science in Healthcare Management02/2014
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Resume Overview

School Attended

  • Ultimate Medical Academy

Job Titles Held:

  • Office Manager
  • Coating Technician
  • Knitter
  • Registration Clerk

Degrees

  • Associate of Science in Medical Billing And Coding
    Associate of Science in Healthcare Management

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