Office Manager Resume Example
I have extensive hands-on experience in providing administrative support to even the most complex groups. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Success in optimizing delivery of care by automating charting systems and continuously measuring performance metrics. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations
- WORKED SEASONALLY
- Printed state DPOR forms and aided clients in filling them out based on state requirements.
- Kept all shop licenses valid.
- Explained all precautions of procedures & how to care for each one.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Set appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected payments from clients and updated account balances.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Processed payments and documented account changes for financial accuracy and transparency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using QuickBooks and Excel.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Disbursed petty cash by recording entries and verifying documentation.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed payroll processing for 30 + employees.
Successfully organized employees agenda.
- Answered multiple phone lines at once.
- Maintained a clean, stres free work environment. - Scheduled & canceled appointments.
- Always kept a positive attitude.
- Made copies & completed all filing.
- Handled all costumer complaints.
- Greeted customer.
- Database & spreadsheets.
- Received payments & receipts
- Companion Care ServicesHelp with meal preparation, errands, laundry, light housekeeping, etc.
- Personal Care ServicesHelp with mobility, bathing, eating assistance, incontinence, etc.
- Dementia Care ServicesCompanion or personal care services for clients with Alzheimer's disease, Lewy body dementia, etc.
- Travel Companion ServicesCompanion or personal care services
Kevin F. McCrohan
600 Richmond Road
Amissville, VA 20106
Phone: (h) 540 937-7825
Phone: (w) 703 993-1845
Phone: (c) 703 994-5381 (cell)
E-mail:
kmccroha@gmu.edu
kevin.mccrohan@us.army.mil
TO WHOM IT MAY CONCERN
September 4, 2016
I am delighted to provide a reference in support of Brittany Cooke.Aside from being a very pleasant and hard working young lady, the help my wife and I have received over the past three years in particular is the only reason we are able to continue to live in the county. My wife has had breast cancer and then her left lung removed because of cancer in March 2014. Here is where she wanted to remain and so here she was able to stay.
However I am a retired US Army Special Forces Colonel, 32 years active and reserve. I have injuries to every bone in my body, Veterans Administration disability rating of 80% (total disability although individual ratings of 140%) including a semi working left shoulder replacement, an inoperable right wrist, and a right hip replacement on hold since my wife's problems emerged. My only regret from this service is that when my wife needed me I was incapable of taking care of here; leading to occasions when my wife had fallen, I attempted to help her up and my shoulder is just not working so I simply would give up and call Brittany.
I also must note that I would not trust my wife's care with anyone that was not outstanding and asked a number of “caregivers” to get out of our house after they failed to take care of my wife appropriately. Mt wife received absolutely outstanding care from Brittany and when my time comes I would hope for the same treatment and to be able die in our bedroom as my wife was able to do.
We have known Brittany since we finally moved to the county in 2005. We had purchased our land in 1989, planned to move here in 2002, but after 9/11 I was fortunate enough to be recalled to active duty, serving with the Counterterrorism Division of the FBI and then the Department of Homeland Security when DHS stood up. My wife and I have had numerous conversations with her concerning her desire to return to work as a CNA and advance in the nursing profession, particularly as a her son and daughter get older. She is a single mother, was able to leave a very difficult relationship, is employed, and getting where she and her children need to be.
I am also a Professor of Marketing at George Mason University and have encountered thousands of students and were Brittany interested in obtaining a Nursing degree at George Mason University I would be delighted to recommend her for the program she was interested in.
Finally I have been in and out of physical therapy for 40 years following a series of very serious parachuting accidents in 1971, 1977, and 1978. I was injured in Iraq in 2006 with the 4th Infantry Division and been in medical hold for treatment at times for more than one year. I was not the person that was fit to care for his wife without help. Brittany has been that support for us.
Please feel free to contact me if you require any additional information.
Sincerely,
Kevin F. McCrohan, Ph.D.
Professor, Marketing
School of Business
Enterprise Hall 134 MSN 5F4
George Mason University
Fairfax VA 22030 USA
- Accounts payable and receivable
- Data entry
- Clear oral/written communication
- Friendly nature
- Customer service, oral and written communication
- Filling and organizationa; skills; knowledge of Microsoft Office Suite, Word, invoice billing, bookkeeping
- Database software; ability to use fax machines, calculators,
- Photocopiers, postage machines, and multi-line phone systems
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Resume Overview
School Attended
- Rappahannock County High School
Job Titles Held:
- Office Manager
- Receptionist
- Private Care Attendant
Degrees
- Diploma
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