Office Manager Resume Example Balance For Life Chiropractic/Liliana Sifuentes DC

OFFICE MANAGER

Summary

Administrative Professional with exceptional work ethic offering 10+ years of experience, that includes administrative support, report preparation, cash experience, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

Skills

Bilingual in English and Spanish
Data entry & billing
Exceptional writing and editing all types of correspondence
Highly knowledgable in computer software and technologies such as: *Microsoft Windows *Microsoft Office *Adobe Professional *Major Intranet/Internet browser and *Industry specific platforms
Supervisory experience
Report writing & proofreading
Public speaking
Meticulous file organization skills

Money handling
Typing proficiency of 40 words per minute
Scheduling & Calendar Management
Customer service
Detail-oriented & Strong problem solver
Clerical Duties
Auditing & Compliance

Experience

06/2017 - 02/2020Office ManagerBalance For Life Chiropractic/Liliana Sifuentes DC | El Paso, TX.

Supervised & directed a team of 4 massage therapists, 1 medical biller and 1 receptionist to ensure optimal productivity in a fast-paced environment.
Compiled and recorded medical charts, reports and correspondence.
Assisted with administrative tasks, including filing, answering phones and ordering supplies.
Proficient in performing chiropractic exams to both new and established patients for a high volume clinic.
Handled explanation of benefit discrepancies, insurance verification, FMLA forms, personal injury claims and medical records requests.
Learned all aspects of billing and coding for a cash practice, Medicare and most insurances (ASH, Blue Cross, Aetna & United Health Care).
Worked with a wide range of law firms regarding billing and case status for patients.
Dealt with most car insurance companies, TriWest, Veterans Affairs, SSI & workers' compensation adjusters on a day to day basis.
Expert user of Chiro8000 software, OptumHealth Financial Services, & Microsoft Office.
Update patient profiles, schedule MRI, Orthopedic & Neurosurgeon appointments.
Performed x-rays, electric muscle stimulation, active therapeutic exercises, mechanical traction therapies and customized orthotics for patients under doctor supervision.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Guided administrative and professional staff through computer and software problems.

01/2007 - 12/2013Customer Service ManagerBank Of The West | Anthony, NM.

Direct reports. Hire train and coach personnel.
Monitored daily and weekly schedules and monthly calendar obligations for 5 bank tellers.
Planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
Proficient in wire transfers, collections, profit and loss responsibility.
Point of contact for complex account issues, research, maintenance, policies, check verification, deposits, stop payments, balances, lost and stolen credit cards.
Work with branch management to establish & achieve challenging sales/service goals for all areas of the branch.
Perform self-audits as scheduled and submit results in a timely fashion.
Balance operational controls & customer service in order to minimize risk to the bank.
Complete documentation required to establish & maintain new accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Arranged domestic and international travel, hotel and transportation needs for staff.

10/2003 - 01/2007Customer Service Teller IIFirst Light Federal Credit Union | El Paso, TX

Negotiate checks per bank and federal regulation (Reg CC).
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Produced professional and error-free letters, presentations and spreadsheets.
Counted as much as $300,000 in daily funds with manual and machine-assisted methods.
Met or exceeded sales goals by promoting bank products and provided excellent customer services in every interaction.
Supplied tellers with coin, currency and assisted them with check approvals.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish vault, ATMs and account maintenance.
Served approximately 50 customers each shift, remaining composed and professional even in high-stress situations.
Processed cash withdrawals, deposits, redeemed savings bonds, sold consignment items accurately and efficiently.
Warmly welcomed customers and offered pleasant service during entire transaction.

Education and Training

El Paso Community College | El Paso, TX.

Attended from 2000-2002 GPA: 3.5

High School Diploma
Canutillo High School | Canutillo, TX.

Resume Overview

Companies Worked For:

Balance For Life Chiropractic/Liliana Sifuentes DC
Bank Of The West
First Light Federal Credit Union

School Attended

El Paso Community College
Canutillo High School

Job Titles Held:

Office Manager
Customer Service Manager
Customer Service Teller II

Degrees

High School Diploma

Office Manager Resume Example

Resume Score: 80%

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