Office Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To establish myself with a company that has the potential to allow me to work within its structure to become my very best. My education, work history, and desire to be successful will make me an asset to any organization. I respectfully ask for the opportunity to prove myself.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Office Manager, 11/2014 to Current
Splendid SpoonNew York, NY,
  • Created and maintain all online communications, advertising and social media Coordinate contractors and builders to sellers and buyers to ensure home is as contract states.
  • In turn all parties are happy at closing.
  • Write media scripts for TV and radio commercials.Compile and format ads for advertisements in newspapers and real estate magazines Notarize documents, file, input listings for all realtors, set up showings for listings.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Recruited, hired, trained and supervised administrative office staff.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
Health Information Management/Receptionist, 08/2011 to 09/2014
AscensusAtlanta, GA,
  • Perform all Medical Record Custodian duties-complete all incoming and outgoing requests from patients, doctors and 3rd party companies whether via fax or mail Answer and take messages on 10 line phone system for 6 different doctors Schedule and cancel appointments, collect co-payments and past balances, update all insurance and demographic info on new and existing patients.
  • Type doctor referral letters, fax refill requests back to pharmacy, transcript for Dr.
  • Wade, manage chart room to ensure a smooth flow of patients Manage the flow of pharmaceutical rep appointments.
  • Analyzed departmental documents for appropriate distribution and filing.
Mortgage Processor/Marketing Coordinator, 06/2007 to 08/2010
Blue YonderDallas, TX,
  • Processed loan files, verified client income documentation and performed preliminary underwriting of loan files Interviewed loan applicants for personal/financial information to qualify Educated customers on loan processes and repayment schedules 
  • Contacted customers regarding loan application status 
  • Prepared loan applications, legal documents, disclosures, commitment letters, denial letters and cancel files 
  • Ordered information necessary to complete loan files, such as credit reports, appraisals, title insurance and other documentation 
  • Served as a liaison between the customer, sales representative, underwriting department and realtors 
  • Followed up on contingencies, submitted loans and pending loans 
  • Knowledge sets include Legal Documents, Letters, Notary Public Real Estate Performed company marketing responsibilities.
Mortgage Broker/Marketing Coordinator, 09/2002 to 03/2007
Mortgage AvenuesCity, STATE,
  • Sold mortgage products to meet goals, while maintaining a high level of customer service 
  • Developed network of business relationships with real estate professionals, builders, buyers, sellers and bank branches 
  • Worked out customer financing objectives Advised customer of product pricing, policies, guidelines, loan options, market condition and required documents Analyzed financial, credit and property data of borrowers 
  • Calculated and negotiated fees, discounts, rates, terms and conditions 
  • Maintained knowledge of lending programs, policies, procedures and regulatory requirements & reviewed new loan guidelines & programs, updates and changes Interacted with attorneys, brokers and third party contacts 
  • Used office suite software such as Outlook, Excel, Word and PowerPoint 
  • My accomplishments included Joined BNI (Business Network International Attended & completed Novus Professional Education School of "Originating & Processing FHA Loans" (10.5 hrs) Knowledge sets include Calyx Point, Amortization loan software, Credit and risk analysis software, Fannie Mae Desktop Underwriter, Freddie Mac Loan Prospector Maintained my own web site & marketed my business in various capacities.
  • NMLS #56262
Marketing Manager, 01/2000 to 01/2002
  • Managed the production of communications materials such as corporate literature, product brochures, service brochures and advertisements Made sure marketing materials positively represent the company and its product in the general business press and industry vertical market publications 
  • Worked with sales, product marketing, public relations and advertising Established relationships with groups, BNI, and networked my business 
  • Translated business objectives into marketing strategies & adapted strategies to rapidly changing market conditions 
  • Carried out marketing and communications events such as contests and exhibits Wrote communications materials such as newsletter copy, fact sheets, brochures and invitations 
  • Developed and maintained media contact lists and databases 
  • Used software applications such as word processing, spreadsheet, presentation, graphics, database, project management and scheduling.
Telemarketer, 01/1999 to 01/2000
Direct TV SalesCity, STATE,
  • Successfully marketed & converted customers from Primestar to Direct TV 
  • Daily log was kept to record all transactions and sales 
  • Experience on fax machine, copier, scanner, and filing systems.
Advertising, Business Management, Credit Analysis, Database Administration, filing, Financial Accounting, Financial Consulting, Graphical User Interface, International Business, Legal Documents, Market Planning, marketing strategies, Marketing Management, marketing materials, Marketing Sales, Newsletters, newsletter, Press Releases, product marketing, Public Speaking, sales Experience, sales, scheduling, spreadsheet, Systems Management, take messages, Underwriter, underwriting, word processing
Bachelor of Science: Business Administration- ­Marketing, Expected in 2009
University of Alabama - Huntsville,

Business Administration ­ Marketing

  • Coursework in Accounting, Finance and Statistics
  • Completed Advanced Customer Service training
  • Coursework in Professional Prospecting Skills
  • Coursework in Speech and Communication, Sociology and Psychology
  • Coursework in Conflict Resolution, Marketing and Basic Accounting

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Resume Overview

School Attended

  • University of Alabama

Job Titles Held:

  • Office Manager
  • Health Information Management/Receptionist
  • Mortgage Processor/Marketing Coordinator
  • Mortgage Broker/Marketing Coordinator
  • Marketing Manager
  • Telemarketer


  • Bachelor of Science

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