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Office Manager Resume Example

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OFFICE MANAGER
Summary
Career skincare specialist with a proven record of success in spa and office management and skincare services.
Experience
Office Manager04/2012 to 09/2015MOUNT VERNON INTERNAL MEDICINESpringfield, Virginia
  • Mount Vernon Internal Medicine is a large primary care practice with four locations in Northern Virginia.
  • Esthetic Services are provided in two locations.
  • Manage all aspects of running an efficient primary care office including full range of laboratory services.
  • Coordinate clinical schedules for all Physicians and Nurse Practioners in the Springfield office.
  • Responsible for all office and medical supply ordering.
  • Led the implementation of an electronic check-in and on-line POS system to improve the patient check-in process.
  • Assist in coordinating staffing and training for multiple offices to ensure continuity of companywide business operations.
  • Coach providers and medical staff to meet NCQA guidelines.
  • Schedule and perform all laser services and esthetic services.
  • Coordinate all injectable procedures for two offices.
Med Spa Manager04/2010 to CurrentETERNAL MED SPALorton, Virginia
  • Eternal Med Spa opened in April 2010 and specialized in a full range of services from laser treatments to facials and massages.
  • Owned by Mount Vernon Internal Medicine and was closed due to a conflict with the lease renewal process in April 2010.
  • Responsible for opening and launching Eternal Med Spa to new clients and prospects in the Northern Virginia area.
  • Manage all aspects of running the Med Spa, including: selecting and ordering product lines, creating and updating the menu of services, handling and negotiating all professional opening orders, developing and maintaining staffing protocols, overseeing daily operations, and determining computer software selections.
  • Perform IPL, hair removal, photofacial, and 1540 services on clients.
  • Provide marketing content and strategies to the marketing manager for website development and maintenance, monthly newsletter distributions, and Facebook updates.
  • Organize staff training sessions and vendor visits with physicians and nurse practitioners.
  • Prepare and manage the budget and financial goals for the Med Spa and staff.
  • Promote the use of industry consultants to enhance professional services and protocols.
Office Manager03/2008 to 04/2010DAVID GREEN, M.DAnnapolis, Maryland
  • owns an established dermatology practice specializing in dermatologic cosmetic and laser surgery.
  • Provided office management for both the main Bethesda office and a satellite office in Annapolis; directly responsible for increasing sales in the Annapolis office by 40% within 90 days.
  • Executed key staffing initiatives, including: coordinating staff schedules and special requests, managing payroll, and hiring and firing employees.
  • Implemented new marketing and sales strategies, created promotional flyers and brochures, and updated website content.
  • Assisted in dermatology procedures and client consultations with Dr.
  • Green.
Esthetician and Administrative Coordinator02/2004 to 03/2008SMOOTH EXPOSUREMclean, Virginia
  • Smooth Exposure specializes in laser hair removal, IPL photofacials, microdermabrasion treatments, and corrective peels.
  • Performed laser and aesthetic treatments on clients; averaged 40 clients per week.
  • Introduced professional spray tanning services into the business; met return on investment within three months of implementation.
  • Managed the transfer and facilitation of skincare equipment to three satellite treatment sights; assisted in establishing the company's first standalone treatment center.
  • Created and coordinated online, print, radio, and television marketing strategies.
  • Consistently met monthly retention and sales goals.
Assistant Manager09/2002 to 01/2004NUYU SALON AND SPAAlexandria, Virginia
  • NuYu Salon and Spa is a luxury full service day spa located in a high-end lifestyle community.
  • Assisted in the daily managerial operations of the spa, including: coordinating front desk duties, determining staff schedules, scheduling client appointments, managing employee retention and performance evaluations, implementing staff training sessions and protocols, tracking inventory levels, and reconciling accounts.
  • Developed and produced promotional marketing materials, such as: newsletters, flyers, advertisements, and mailing postcards; responsible for updating online website content.
  • Introduced and promoted new spa services and products to clients and staff; annual sales increased from $10K to $30K per month.
Education
Esthetician License : Skin Care2001INTERNATIONAL SCHOOL OF SKIN AND NAILSAtlanta, Georgia
High School Diploma: General Studies1999BISHOP IRETONAlexandria, VA
Skills
advertisements, brochures, budget, business operations, Coach, content, credit, client, clients, dermatology, staff training, financial, firing, hiring, Internal Medicine, inventory levels, laser, mailing, managerial, managing, marketing strategies, marketing, marketing manager, marketing materials, marketing and sales, office, negotiating, newsletters, newsletter, office management, payroll, POS, primary care, protocols, radio, reconciling, sales, scheduling, Skin Care, staffing, surgery, television, website development, website content
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Resume Overview

Companies Worked For:

  • MOUNT VERNON INTERNAL MEDICINE
  • ETERNAL MED SPA
  • DAVID GREEN, M.D
  • SMOOTH EXPOSURE
  • NUYU SALON AND SPA

School Attended

  • INTERNATIONAL SCHOOL OF SKIN AND NAILS
  • BISHOP IRETON

Job Titles Held:

  • Office Manager
  • Med Spa Manager
  • Esthetician and Administrative Coordinator
  • Assistant Manager

Degrees

  • Esthetician License : Skin Care 2001
    High School Diploma : General Studies 1999

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