office manager resume example with 4+ years of experience
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Experienced Leader with 10+ years of management experience and natural leadership talents. Knowledgeable about [Industry] processes and proficient in [Software] and [Software]. Excellent financial, clerical and team management abilities. Results-oriented Administrative Supervisor with [Number]+ years of experience in [Type] industry. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs. Promotes excellence from within demanding, deadline-driven environment. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks. Energetic Carpenter specializing in house remodel and fence repair for residential homes. Extensive knowledge base of wood quality and composition. Dedicated to best-in-class carpentry and high-quality projects.
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- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turn around time.
- Handled all scheduling and managing for all contractors and subcontractors.
- Recruited, trained and developed a team, supporting all growth and productivity objectives.
- Managed customer correspondence, record tracking and data communications.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating contract agreements and records.
- Elevated customer satisfaction ratings by resolving any issues or escalations efficiently.
- Communicated with customer inquiries, schedule appointments and address billing/ financing questions.
- Worked closely with owners to evaluate needs and strategize operational improvements to boost productivity.
- Generated finance applications to determine funding for any customer who inquired about financing. Supported all customers needs in regards to Finance options provided.
- Quoted and prepared proposals for business services such as contracts for Tubb's By Grubb's and Donnie Grubbs INC potential customers.
- Entered contract data into company database and updated details, including customer contacts and install info along with memos of any correspondence with customers to keep information current.
- Managed daily operations within both companies by supporting continuous delivery of excellent services and care.
- Managed office inventory and placed new supply orders.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Entered weekly commission and pay in QuickBooks while maintaining budget and following subcontractor price guides.
- Supported all sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established strong and successful policies for employee actions and customer interactions.
- Set and managed performance benchmarks for call center employees.
- Created process improvements, including new call center and commission-based pay plans.
- Educated all potential leads on the process of getting an estimate along with setting up in-home consultation to obtain desired services.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Trained new employees on in-bound and outbound processes to promote efficiency and productivity team-wide.
- Consulted with customers regarding bathroom or exterior needs, addressing any concerns.
- Accurately documented calls and caller information in Marketsharpm software and made updates to data as needed.
- Assessed customer needs and upsold products and services to maximize sales.
- Set and confirmed all in-home customer appointments.
- Pitched in to help with office tasks, including office managers duties during busy periods and staff absences.
- Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, and staffing for events
- Grew revenues by $2 million in 2017 by closing on leads generated from special events.
- Recommended money-saving strategies for events to bring costs within budget.
- Trained customer service, marketing and sales teams for events.
- Networked to obtain potential event sponsors.
- Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Received and posted payments to loan accounts.
- Performed daily maintenance of loan applicant database.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Ouachita High School - Monroe LA,
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Resume Overview
School Attended
- Ouachita High School
Job Titles Held:
- Office Manager
- Call Center Manager
- Event Coordinator
- Student Loan Specialist
Degrees
- High School Diploma
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