office manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
10-Key Proficiency
Excel
PDF software application
Microsoft Word
Microsoft Office
Microsoft Excel
Microsoft Outlook
Meticulous Attention to Detail and Organizational Skills
Critical Thinking and Complex Problem Solving
Customer Service
Supervision & Leadership
People Skills
Handling Customer Complaints
Office Management
Multitasking and Organization
Friendly, Positive Attitude
General Ledger and Management Accounting
Financial Document Review
Month-End and Year-End Closing
S2K software application for business management
Experience
Office Manager, 01/2023 to Current Mistras Group – Cleveland, OH,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Monitored payments due from clients and promptly contacted clients with past due payments.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
Upheld quality control policies and procedures to increase customer satisfaction.
Prepared estimates used by management for planning, budgeting and scheduling work.
Office Manager/Accounting Supervisor, 01/1995 to Current The Mentor Network – Newark, NJ,
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities. Monitored accounting, payroll and financial reporting activities.
Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
Reorganized finance and accounting departments to improve efficiency and cut excess spending.
Led annual financial audit and preparation of support for audited financial statements.
Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
Implemented multiple software conversions, desktop setup and staff training.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process and answered employee questions regarding health benefits, 401k options, disability and life insurance options.
Worked with management to devise and update policies as needed for corporate accountability and workplace health.
Completed and submitted monthly sales tax forms and returns, workers' comp forms and pension contribution documentation.
Assisted with health insurance, 401(k), and worker's compensation audits by preparing accounts and providing information.
Conducted analytical review of client financial stability to determine payment options.
Reviewed vendor and customer contracts to guarantee quality, consistency and adherence to criteria. Collaborated with management to review and approve contract terms and conditions.
Administrative Assistant, 03/1992 to 12/1995 CD Walters Construction Company – City, STATE,
Prepared time schedules for various phases of construction.
Supported bidding process by reviewing bids and proposals and responding to questions from bidders.
Kept accurate minutes of all construction meetings.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Composed, edited and typed complex memos and reports with job-related software.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Education and Training
High School Diploma: , Expected in 05/1988 to Bishop England High School - Charleston, GPA:
Associate of Science: Health Sciences, Expected in to Trident Technical College - Charleston, SC GPA:
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