office manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Office Management and Administration Professional with a thirteenth year of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Fluent in Microsoft Office and the majority of other software. Most of all I am a quick learner and can multi-task with multiple things. Also, an unfortunate event changed everything and left me a quadriplegic, which is the reason why there is such a long gap of time, however, I've been attending University to acquire a Bachelor's in Computer Science. The region that Is preferred is one where working from home is applicable due to certain restraints. The skills obtained throughout the years have shown to be proficient on the computer since having to adapt to circumstances with a disability.

  • Expense Reporting
  • Team Leadership
  • Bookkeeping
  • Office administration
  • Organizational skills
  • Office management
  • Sorting and labeling
  • Excellent multi-tasking ability
  • Technical Support
  • Documentation expertise
  • Payroll Processing
  • Trucking Dispatching
  • Computer and System Updates
  • Skilled in Microsoft Office
  • Programming Language C
  • Compiler Software
Work History
04/2006 to 06/2018
Office Manager Heritage Home Care Findlay, OH,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Sourced vendors for special project needs and negotiated contracts.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Completed weekly payroll for 30 employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Supervised processing of orders, order tracking and delivery of goods
  • Received purchase orders and processed invoices for payment.
  • Teamed with IT department to address technology issues and shortfalls.
08/2006 to 01/2008
Customer Service Associate Jaeckle Distributors Omaha, NE,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Demonstrated items to customers and created customer awareness, interest, and sales.
  • Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered a constant flow of customer calls with minimal wait times. Multi-tasked from dealing with multiple customers on the floor, answering the phones, and checking customers out at the register.
03/2004 to 09/2006
Cashier Hca Mansfield, TX,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
Expected in 06/2024 to to
Bachelor of Science: Computer Science And Programming
Florida Atlantic University - Boca Raton, FL,
Expected in 08/2020 to to
Associate of Arts: Computer Science
Keiser University - Fort Lauderdale, FL
  • Dean's List [2019)
  • Graduated with [3.95] GPA
  • Member of [Phi Theta Kappa]
  • Awarded [Honors Achievement]

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Resume Overview

School Attended

  • Florida Atlantic University
  • Keiser University

Job Titles Held:

  • Office Manager
  • Customer Service Associate
  • Cashier


  • Bachelor of Science
  • Associate of Arts

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