office manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Efficient, professional and well-grounded office manager with over 7 years of experience in supporting day-to-day operational functions to provide a smooth-running business. Skilled communicator. A proven knowledge of customer service. Successful at satisfying customer needs while meeting and exceeding business objectives while keeping a positive office morale. Smoothly handles all types of administrative tasks in a timely manner. Receptive, highly dependable and dedicated.

  • Customer service relations
  • Communication
  • Organization and efficiency
  • Multi-tasking
  • Training/Supervising employees
  • Scheduling and calendar management
  • Inventory and supply ordering
  • Invoicing and billing
  • Coordinate staff meetings/staff training's
  • Keeping positive office morale
Work History
10/2020 to Current
Office Manager Steelseries Chicago, IL,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Developed policies and procedures for effective practice management.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Coached new hires on company processes while managing employees to achieve maximum production. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills. Addressed and remedied all patient or team member issues.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 13 employees.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Explained services and products to customers in friendly and engaging way.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
12/2013 to 08/2020
Office Manager Steelseries Chicago, IL,
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Operate a multi-line phone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or fax machine.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, or other documents.
  • Collect, sort, distribute, or prepare; mail, email messages, or packaged deliveries.
  • Keep a current record of staff members' whereabouts and availability.
  • Perform duties, such as maintain a presentable lobby or reception area.
  • Perform general office duties, such as ordering supplies and keeping track of inventory.
  • Make arrangements to coordinate all staff for training's and meetings.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Expected in 2011 to to
High School Diploma:

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Job Titles Held:

  • Office Manager
  • Office Manager


  • High School Diploma

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