LiveCareer-Resume

office manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Multitasking Office Manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Skills
  • Human resources best practices
  • CRM and office management software
  • Proposal writing
  • Process improvements
  • Project management
  • Data entry
  • Accounts reconciliation
  • Customer relations
  • Inventory control
Experience
Office Manager, 10/2019 to Current
Nrp GroupSan Antonio, TX,
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Interviewed, on-boarded, developed and oversaw daily activities of numerous clerical and administrative office personnel.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored office inventory to maintain adequate supply levels and order products.
Office Manager, 09/2017 to 08/2019
Nrp GroupAustin, TX,
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Scheduled appointments and maintained master calendar.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Developed and administered department budgets.
Office Manager, 03/2014 to 08/2017
Ntirety, Inc.Houston, TX,
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Managed office inventory and placed new supply orders.
  • Updated employee paperwork and records.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
  • Managed financial documentations such as expense reports and invoices.
  • Completed billing, collections and reporting duties on daily basis.
Treatment Coordinator, 01/2011 to 03/2014
Smile BrandsMilwaukee, WI,
  • Conducted financial consultations with patient and set up payment plans.
  • Handled all day-to-day activities for multiple office personnel.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Functioned as team leader and organized all treatment and placement activities
  • Assisted dentist in helping patients determine optimal treatment options.
  • Successfully achieved production goals set forth by corporate, which increased office's overall revenue by 80%.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
Education and Training
High School Diploma: , Expected in to John F Kennedy High School - San Antonio, TX
GPA:
Associate of Applied Science: Dental Assisting, Expected in 01/2011 to Kaplan College - San Antonio, TX,
GPA:
Certifications
  • First Aid/CPR
  • RDA
,

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Resume Overview

School Attended

  • John F Kennedy High School
  • Kaplan College

Job Titles Held:

  • Office Manager
  • Office Manager
  • Office Manager
  • Treatment Coordinator

Degrees

  • High School Diploma
  • Associate of Applied Science

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