Organized, detail-oriented Manager with over ten (10) years of managerial experience in a non-for-profit organization. Managed the daily operations of the Ronald McDonald House facility as the Operations Coordinator and as the Evening House Manager.
Office Manager07/2014 to 06/2016Ronald McDonald House of HoustonHouston, TX
Responsible for the Accounts Payable, deposit process including quick scan deposit process, cash and credit card payments.
Created and posted journal entries in General Ledger such as postage allocation, credit card allocation expense and fees.
Prepared and maintained Friends and Young Friends monthly financials and statistical schedules.
Assisted Chief Financial Officer with month-end, year-end, audit and payroll.
Responsible for ordering and restocking office supplies and merchandise sold.
Responsible for the ongoing maintenance of all office equipment.
Cross trained as back up to Data Entry Specialist in data entry into Raiser's Edge donor database.
Supervised administrative office volunteers.
Maintained Accounts Payable, financial, and administrative files to ensure accurate and comprehensive record.
Maintained and updated payroll database (Nextep), assigned logins/passwords to employees for the timekeeping and paystub databases, reviewed electronic timesheets for payroll process and prepared and entered payroll journal entry to Financial Edge.
Operations Coordinator05/2012 to 06/2014
Responsible for performing background checks, communicating accurate eligibility criteria to referral sources and families, and confirming appointment verification.
Ensured family records were accurately maintained in Guest Facility Manager database
Performed the check-in/out process, conducted tours.
Worked closely with Texas Medical Center social workers to resolve any guest questions, issues and complaints.
Ensured rental payments were accurately collected and reflected on family's record.
Performed month and year-end House statistics.
Monitored all third-party billing and payments.
Ensured guest records were accurately maintained in Guest Facility Module and administrative files.
Assisted the Director of Operations with the training of new House Managers.
Ensured that housekeepers maintained a clean, safe and comfortable environment for guests.
Worked closely with Houston Independent School District to ensure RMHH and HISD school guidelines were met and ensured continuity of patient and sibling education.
Coordinated group and individual donations.
Reviewed the receipt of in-kind donations and ensured donors were thanked in a timely manner.
Assisted with the annual Social Worker luncheon.
Worked closely with RMHH maintenance a supervisors and outside vendors to ensure building operation needs were met.
Performed emergency procedures as necessary.
MDA Weekend House Manager/Administrative Assistant Evening/Overnight House Manager07/2000 to CurrentRonald McDonald House HoustonHouston, TX
Provided administrative support for the Executive Director and Director of Volunteer Services.
Cross-trained as Office Manager.
Composed and distributed inter-departmental memorandums; prepared, transcribed, composed, typed, edited and distributed agendas and minutes of board meetings.
Scheduled and coordinated meetings, interviews, events and other similar activities for supervisors.
Responsible for performing background checks, scheduled trainings and data entry of new volunteers.
Provided nightly operational direction, coordination and support to staff and volunteers in all areas of House Registration and Front Desk.
Planned, organized and implemented all House patient/family financial functions such as rent reconciliation, Medicaid reimbursements, Medicaid billing and financial transactions.
Responsible for ensuring all House communications were translated and prepared in Spanish.
Utilized independent judgment to resolve customer service issues and concerns.
Supervised and trained customer service staff and volunteers.
Oversaw collection of data and produced reports necessary to evaluate House productivity and effectiveness.
Responsible for statistics of the House at month end and year end.
Accounting Assistant08/1991 to 02/2000LifeGift Organ Donation CenterHouston, TX
Performed data coding and entry of direct Accounts Payable and all Accounts Receivable.
Assisted CFO, COO, staff and senior accountants with projects and month-end reports.
Performed monthly reconciliations of accounts and variance accounting reports.
Crossed trained in preparation of weekly Accounts Payable check run and ensured payments were processed in an accurate and timely manner.
Maintained Accounts Payable files and reconciled vendor accounts.
Prepared invoices for services provided to other agencies, maintained invoice records and the collection of all past due invoices.
Assisted in all tasks assigned for the annual audit: Accounts Payable, Accounts Receivable and bank confirmations; assisted in reconciling General Ledger accounts as assigned; assisted in gathering and researching items assigned.
BBA: Accounting2013University of Houston DowntownAccounting