office manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Organized, with noted experience in many fields. Prioritizing projects and multitasking effectively to achieve project goals is a strong skill set of mine. I am a methodical and detail-oriented team player with a meticulous strong background in guest service environments. An adaptable, energetic and customer-oriented individual with exceptional listening skills who is devoted to delivering quality service and exceeding expectations. Friendly and polished, and bring proven experience. Versed in coordinating reservations and appointments as well as, updating accounts and promoting customer satisfaction.
Skills
Sorting and Delivering Mail
Job Bidding
Inquiry Requests
Maintenance Coordination
Office Supplies and Inventory
Adaptable and Resilient
Diligent Follow Through
Friendly and Relatable
Collecting Statements
Mail and Package Distribution
Managing Appointments
Departmental Support
Reading Comprehension
Documentation
Telephone Reservations
Guest Registration
Guest Satisfaction
Fee Collection
Multi-Tasking Skill
Making Appointments
Business Correspondence
Insurance Information Collection
Operational Efficiency
Submittal Preparation
Information Inputting
Hotel Reservations
Reminder Calls
Room Turnover
Correspondence Writing
Reservation Management
Work History
Office Manager, 08/2020 to 10/2022 Dexcom, Inc. – Charlotte, NC,
Answered phones, took messages, worked with customers to arrange drop off and pick up of vehicles
Coordinated projects and managed schedules
Managed office operations while scheduling appointments.
Maintained computer and physical filing systems.
Create project estimates for customers.
First point of contact with customers, established customer data card, including vehicle information, pictures of vehicles and customer complaints, scheduled appointments, at times ordered parts
Invoicing, mailing, emailing and entering payments
Answered questions and relayed information to appropriate persons.
Received parts, delivered to correct departments.
Mastery of Mitchell Software for Automotive Shop Managers as well as 2 day work shop for Continuing Education in software programs
Copied, Scanned, Emailed, Filed, Invoiced, Data Entry, Hub Doc
Completed Warranty Paperwork in timely manner to ensure proper payment for company
Parts, diagnosis and work performed entered in computer for billing purposes. Then Invoiced, emailed/mailed bills to customers, Followed up to ensure payments were received.
Front Desk Receptionist, 06/2019 to 08/2020 Vacasa – Grand Lake, CO,
Kept accounts in balance and ran daily reports to verify totals.
Used internal software to process reservations, check-ins and check-outs.
Answered multi-line phone system to respond to inquiries
First point of contact with customers, sold and assigned rooms, directed them to rooms and hot spots in town
Accepted payments, recorded payments and balanced till at end of shifts
Opened hotel for the day, monitored hotel at night, meeting customers needs and accepting late night check ins
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees and payments.
Resolved service-related problems and documented actions in system.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
After School Program Director & Substitute Teacher, 08/2014 to 06/2019 Rockwell Care Services – Rigby, ID,
Collaborated with administration staff to develop functional budgets within allocated funds.
Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
Established positive, stimulating learning environment for students
Counseled students about rules and policies during school assemblies.
Communicated with parents to encourage active parental participation in education.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Provided instruction for students in core subject areas.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Worked with principal's office on disciplinary and safety issues.
Supervised lunchroom and recess activities.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Took notes and prepared reports on school day activities to provide to primary teacher.
In-Home Caregiver, 01/2002 to 07/2014 Consumer Direct Care – City, STATE,
Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.
Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as regular exercising.
Determined specific needs and provided most appropriate level of services for patient well-being.
Built strong relationships with clients to deliver emotional support and companionship.
Maintained frequent supervision of resident unable to call for assistance.
Transported patient via wheelchair to and from rehabilitation and daily activities.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Entertained, conversed and read aloud to keep patients mentally alert.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Transported individual to events and activities, medical appointments and shopping trips.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Conferred with supervisor to discuss patient condition and medical care.
Documented residents' mental status, sleep and eating patterns in medical record books.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Education
: Automotive Shop Management Software, Expected in to Mitchell Manager SE - Online And Workshop Courses, GPA:
: Notary Public , Expected in 09/2020 to American Academy of Notaries - Online Course , GPA:
: CPR And First Aide - Infant, Child And Adult , Expected in 2017 to American Health Care Academy - , GPA:
GED: , Expected in 04/2014 to FVCC - Kalispell, MT, GPA:
: Phlebotomy, Expected in 1996 to Lakewood Vocational College - Lakewood, Washington , GPA:
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Resume Overview
School Attended
Mitchell Manager SE
American Academy of Notaries
American Health Care Academy
FVCC
Lakewood Vocational College
Job Titles Held:
Office Manager
Front Desk Receptionist
After School Program Director & Substitute Teacher