office manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Staff Training
  • CRM Software
  • Team Management
  • Budgetary Planning
  • Office Management
  • P&L Responsibility
  • Accounts Payable and Receivable Auditing
  • Year-End Reconciliation
  • Cash Flow and Reconciliation
  • Sorting and Delivering Mail
  • Hotel Accommodations
  • Office Supplies and Inventory
  • Deposit Collection
  • Intuit QuickBooks
  • Weekly Payroll Processing
  • Licensing Requirements
  • Depositing Payroll Taxes
  • Invoice and Payment Tracking
  • IRS Correspondence
  • Friendly and Relatable
Work History
Office Manager, 07/2019 - Current
Brattleboro Memorial Hospital Brattleboro, VT,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Completed weekly payroll employees.
Branch Manager, 08/2016 - 07/2019
Industrial Finishes Tualatin, OR,
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Developed prospects for new loans though weekly cold calling.
  • Submitted loan applications to loan underwriter for verification and recommendation.
Bar Tender/Manager, 01/2013 - 08/2015
Rhythm & Brews City, STATE,
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Consulted with managers to organize special events and promotions.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Improved and applied social media marketing strategies to increase patronage.
Associate of Science: Nursing, Expected in
Shelton State Community College - Tuscaloosa, AL
Status -
: , Expected in 05/2020
Hale County High School - Moundville, AL,
Status -

  • Shelton State Ambassador Scholarship Recipient
  • Completed AP curriculum
  • National Honor's Society Member
  • Extracurricular Activities: Cheerleader

Associate of Applied Science: , Expected in 08/2015
Shelton State Community College - Tuscaloosa, AL
Status -
  • Extracurricular Activities: Shelton State Ambassador

Board Member of Shelton State Community College Scholarship Foundation

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Resume Overview

School Attended

  • Shelton State Community College
  • Hale County High School
  • Shelton State Community College

Job Titles Held:

  • Office Manager
  • Branch Manager
  • Bar Tender/Manager


  • Associate of Science
  • Associate of Applied Science

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