office manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Team Leadership
Organizational skills
Clerical support
Bookkeeping
Scheduling
Friendly nature
Office administration
Education
Katy High SchoolKaty, TXExpected in ā āHigh School Diploma: - GPA:
Work History
Stratasys - Office Manager Belton, TX, 04/2012 - Current
Handled all incoming business and client requests for information.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Compared vendor prices and negotiated for optimal savings.
Created and finalized contracts deals with customers.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Performed billing, collection and reporting functions for office
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Increased team productivity by reorganizing office supplies and protocols.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Coached team members in techniques necessary to complete job tasks.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained safe working environment by observing safety procedures, policies and regulations.
Alerted customers to upcoming sales events and promotions.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Developed recipes and menus by applying understanding of market demand and culinary trends,
Tracked daily production, inventory usage and any notable incidents to support operational planning and strategic decision making.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Oversaw day to day activities of 10 employees in the establishment, fostering inspiring atmosphere to optimize employee experiences.
Cultivated professional working relationships with peers.
Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Trained new employees and delegated daily tasks and responsibilities.
University Of Montevallo - Game Room Attendant Montevallo, AL, 07/2007 - 08/2010
Assisted with ticket redemption and provided prize selection to customers.
Reported game malfunction to maintenance department for resolution to decrease machine downtime.
Memorized games and rules to facilitate positive entertainment experience.
Communicated proactively with guests to troubleshoot problems and provide guidance.
Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
Oversaw maintenance and operation of equipment, maintaining safety, cleanliness and operational efficiency.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Issued tickets to customers and collected payment and fees for desired services.
Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.