office manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Hiring and Training
Teamwork and Collaboration
Team Leadership
Documentation and Reporting
Employee Coaching and Motivation
Cost Control
Team Building
Problem Resolution
Goal Setting
Project Planning
Administration and Reporting
Verbal and Written Communication
Managing Operations and Efficiency
Complex Problem Solving
Customer Relations
Invoicing and Billing
Proposal Writing
Training and Coaching
Experience
Office Manager, 12/2019 - Current Energeiaworks – Jersey City, NJ,
Reviewed files and records to obtain information and respond to requests.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Used judgment and initiative in handling confidential matters and requests.
Monitored payments due from clients and promptly contacted clients with past due payments.
Implemented and maintained company protocols to facilitate smooth daily activities.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed completed work to verify consistency, quality and conformance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Proposed or approved modifications to project plans.
Analyzed business performance data and forecasted business results for upper management.
Produced thorough, accurate and timely reports of project activities.
Hospitality Team Member, 03/2015 - 12/2019 Hampton Inn By Hilton – City, STATE,
Resolved guest problems and complaints to improve overall satisfaction.
Provided highest quality customer service standards by anticipating customer needs.
Informed guests of local dining, entertainment and leisure options.
Greeted guests and visitors upon arrival and determined how to be of assistance.
Kept lobbies, hallways and common areas clean and organized.
Assisted guests with luggage needs by utilizing luggage carts and storage spaces.
Performed preventative maintenance and minor repairs on facility equipment.
Trained newly hired employees regarding company policies and procedures.
Helped guests check in and out of rooms and directed guests to facility amenities.
Assisted guests at check-in, providing information on various services within hotel.
Recorded guest comments or complaints, escalating to management for immediate resolution.
Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Contacted housekeeping or maintenance staff to report room or building issues.
Pre Press Worker, 06/1986 - 02/1990 Curtis 1000 – City, STATE,
Created and formatted newsletters, promotional documents and other projects based on design ideas or rough samples proposed by clients.
Received and reviewed client project specifications, quoted price and delivery and invoiced.
Selected printing format and layout, prepared text and images for final print run and set up presses.
Communicated printing project requirements verbally and in writing with clients and staff members to verify clarity and full customer satisfaction with results.
Set scanners to specific color densities, sizes, screen rulings and exposure adjustments using keyboards and computers.
Handled troubleshooting tasks regarding all prepress equipment to resolve issues quickly and avoid downtime.
Verified proper saving of all artwork within designated file structure on company servers.
Mixed developing solutions and colored coating chemicals.
Reviewed customer files and checked for missing graphics, fonts and other details.
Assessed digital customer files against supplied hard copy to identify and resolve discrepancies.
Identified methods to improve processes and addressed ideas and implementation plans with [Job title].
Education and Training
High School Diploma: , Expected in 05/1986 - Jeffersontown High School - Louisville, KY GPA: Status -
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