office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Experienced Office Manager and administration professional with 23 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within a diverse environment. Highly organized with strengths in prioritizing tasks and managing deadlines.

I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Microsoft Office Software
  • Xactimate software - Estimating program
  • Alacnet Software - Insurance claim documentation program
  • XactAnalysis Software - Insurance claim documentation program
  • Podio in house program
  • Moisture Mapper / MICA
  • Jobtrack Insurance claim tracking program
  • Quickbooks knowledgeable
  • Customer Relations
  • Scheduling and Calendar Management
  • Data Entry
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Accounts receivable / Collections
  • File and Data Retrieval Systems
  • Inventory / tracking of all company based equipment
  • Able to stand/lift/bend for hours at a time
Office Manager, 10/2/02 to Current
Nadap Nys Inc.Ny, NY,
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Paid subcontractors when bills were brought it
  • Managed fire jobs and biohazard jobs / content (personal property) jobs
  • Scheduled crews and situated job sites 24/7/365
  • Filing work comp claims / follow up
  • Completing background checks for all past and new employees
  • Applied safety meetings to employee meetings to make sure we are following OSHA codes
Estimator, 10/2/02 to Current
LedcorOrlando, FL,
  • Generated timely proposals to clearly communicate correspondence and bid clarifications.
  • Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
  • Consistently followed up with customers to determine satisfaction levels.
  • Presented prepared estimates by assembling and displaying numerical and descriptive information.
  • Produced preliminary estimates based on schematic and design development level documents.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Prepared estimates to use in vendor or subcontractor selection.
  • Prepared estimates used by management for planning, budgeting and scheduling work.
  • Conferred with staff and management to coordinate business operations.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Visited sites and recorded information about access, drainage and topography and availability of services.
  • Wrote insurance estimates for fire/water/biohazard/mold / personal property
Accounts Receivable Clerk, 10/2/02 to Current
Landry'sLake Buena Vista, FL,
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Processed monthly payments and researched payment discrepancies.
  • Reached out to vendors and customers to resolve account problems.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Examined customer payment history and coordinated collections arrangements.
  • Generated monthly statements for accounts receivable operations.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Coded invoices and other records to maintain organized and accurate records.
  • Educated customers to facilitate online invoices and payment remittances.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
Administrator, 10/2/02 to Current
M/I HomesCharlotte, NC,
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Checked office stock to determine supply levels and maintain inventory.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Organized client meetings to provide project updates.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Collected and obtained all asbestos results (records for 5 years)
  • Made general safety manual for Colorado cost containment program (yearly discount on liability insurance)
  • Made and updated SDS books for all vehicles and office – contained all chemicals used throughout the office and warehouse
  • Kept all business certifications up to date (Lead, IICRC, BBB, Chamber of Commerce, etc.)
  • Responded and updated all company emails
  • Sorted incoming mail
  • Made copies/ filed and organized paperwork for over hundreds of jobs
  • Registering all newly purchased equipment
  • Scanning in all receipts/documents from jobs and placing in the appropriate files
  • Obtaining vehicle information and updating maintenance records on all vehicles
  • Greeted customers in house
  • Typed inventory lists for insurance companies and homeowners
  • Helped crews on jobs / kept track of all employee certifications/renewals
  • Updated insurance companies/homeowners with status of work
  • Collected invoices from vendors and scanned to appropriate files / Kept jobs updated for in house review – paperwork organized
  • Janitorial cleaning of office areas
Education and Training
GED: , Expected in 06/1994 to Mitchell High School - Colorado Springs, CO
  • Completed Course IICRC Fire Restoration Certificate Certification
  • Completed Course IICRC Digital Claim Documentation Certification
  • Completed Course IICRC Ultrasonic Cleaning Certification
  • Completed Course Basic Management Certification
Additional Information
  • Colorado notary since 2011

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Resume Overview

School Attended

  • Mitchell High School

Job Titles Held:

  • Office Manager
  • Estimator
  • Accounts Receivable Clerk
  • Administrator


  • GED

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