LiveCareer-Resume

office manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Effective CSR with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased customer and employee satisfaction.

Skills
  • Microsoft Office
  • Motivational Leadership
  • Office Management
  • Customer Service
  • Handling Customer Complaints
  • Schedule Coordination
  • Appointment Scheduling
  • New Hire Orientation
  • Quality Assurance
  • Regulatory Compliance
Experience
Office Manager, 01/2018 - 08/2021
Deaconess Health System Rockport, IN,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Supervised company transitions, system conversions and office moves.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Managed office budget to handle inventory, postage and vendor services.
CSR Supervisor, 08/2016 - 01/2018
Lincare Port Jervis, NY,
  • Trained staff to provide excellent customer service to challenging customers.
  • Monitored team of 8 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Coordinated schedule to maintain appropriate staff coverage.
  • Routed calls from multiple sites to correct personnel and assisted with complex cases.
  • Oversaw daily operations of CSR department through combination of careful planning and troubleshooting.
  • Completed leaves of absence, time off requests and department transfers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Increased staff productivity with streamlined processes and improved automation.
Customer Care Specialist, 02/2015 - 07/2016
Acco Engineering Systems Seattle, WA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Processed customer account changes with proprietary software.
  • Promoted product offerings to drive growth and exceed benchmarks.
Receptionist/Bookkeeper, 01/2013 - 02/2015
Hayes Chevrolet City, STATE,
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Certified and processed payroll, electronic deposits, and pay adjustments while distributing checks.
  • Processed documents within anticipated timeframes to assist senior leadership.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Strategized long-term business needs and leveraged customer feedback to help improve processes.
  • Spearheaded special projects for emergency resolution to save time and manhours.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Organized and maintained chart of accounts, and updated monthly entries and adjustments of ADP payroll entries and monthly accruals.
  • Performed bi-weekly payroll and coordinated record keeping.
  • Handled AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.
  • Managed accounting closings, accounts payable and financial reporting for multiple clients.
Education and Training
GED: , Expected in 04/2002
-
Habersham Central High School - Mount Airy, GA
GPA:
Status -

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Resume Overview

School Attended

  • Habersham Central High School

Job Titles Held:

  • Office Manager
  • CSR Supervisor
  • Customer Care Specialist
  • Receptionist/Bookkeeper

Degrees

  • GED

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