office manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Positive, upbeat customer service professional brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.


  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database
  • Systems, either manually or using a computer.
  • Communicate with customers, employees, and other
  • Individuals to answer questions, disseminate or explain
  • Information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence,
  • And prepare outgoing mail.
  • Compile, copy, sort, and file records of office activities, business
  • Transactions, and other activities.
  • Compute, record, and proofread data and other information,
  • Such as records or reports.
  • Type, format, proofread, and edit correspondence and other
  • Documents, from notes or dictating machines, using computers
  • Or typewriters.
  • Complete work schedules, manage calendars, and arrange
  • Appointments.
  • Review files, records, and other documents to obtain
  • Information to respond to requests.
  • Inventory and order materials, supplies, and services.
  • Troubleshoot problems involving office equipment, such as
  • Computer hardware and software.
  • Collect, count, and disburse money, do basic bookkeeping, and
  • Complete banking transactions.
  • Process and prepare documents, such as business or
  • Government forms and expense reports.
  • Monitor and direct the work of lower-level clerks.
  • Train other staff members to perform work activities, such as
  • Using computer applications.
  • Prepare meeting agendas, attend meetings, and record and
  • Transcribe minutes.
  • Check the quality of raw or cooked food products to ensure
  • That standards are met.
  • Monitor sanitation practices to ensure that employees follow
  • Standards and regulations.
  • Check the quantity and quality of received products.
  • Order or requisition food or other supplies needed to ensure
  • Efficient operation.
  • Supervise or coordinate activities of cooks or workers engaged
  • In food preparation.
  • Inspect supplies, equipment, or work areas to ensure
  • Conformance to established standards.
  • Determine how food should be presented and create
  • Decorative food displays.
  • Instruct cooks or other workers in the preparation, cooking,
  • Garnishing, or presentation of food.
  • Estimate amounts and costs of required supplies, such as food
  • And ingredients.
  • Collaborate with other personnel to plan and develop recipes
  • Or menus, taking into account such factors as seasonal
  • Availability of ingredients or the likely number of customers.
  • Analyze recipes to assign prices to menu items, based on food,
  • Labor, and overhead costs.
  • Prepare and cook foods of all types, either on a regular basis or
  • For special guests or functions.
  • Determine production schedules and staff requirements
  • Necessary to ensure timely delivery of services.
  • Recruit and hire staff, such as cooks and other kitchen workers.
  • Meet with customers to discuss menus for special occasions,
  • Such as weddings, parties, or banquets.
  • Demonstrate new cooking techniques or equipment to staff.
  • Meet with sales representatives to negotiate prices or order
  • Supplies.
  • Arrange for equipment purchases or repairs.
  • Record production or operational data on specified forms.
  • Plan, direct, or supervise the food preparation or cooking
  • Activities of multiple kitchens or restaurants in an
  • Establishment such as a restaurant chain, hospital, or hotel.
  • Coordinate planning, budgeting, or purchasing for all the food
  • Operations within establishments such as clubs, hotels, or
  • Restaurant chains.
  • Research and Data Analysis
  • Visitor and Customer Relations
  • Appointment Scheduling
  • Computer Proficiency
  • Call Answering and Routing
  • Reliable and Punctual
  • Scheduling and Calendar Management
  • Microsoft Office Suite
  • Microsoft Office
  • Customer Complaint Resolution
  • Calendar Management
  • Customer Service-Oriented
  • Positive Attitude and Energetic
  • Administrative Support
  • Prioritization and Time Management
  • Courteous and Professional
  • Attention to Detail
  • Customer Service
  • Multi-Line Phone Systems
  • Data Entry and Database Software
  • Records Management
  • Multitasking and Prioritization
  • Documentation and Reporting
  • Verbal and Written Communication
  • Customer Assistance and Interaction
  • Front Office Management
  • Conflict Management
  • Oral and Writing Communication
  • Listening Skills
  • Email and Telephone Decorum
  • Correspondence Typing
  • Team Collaboration
  • Technologically Savvy
  • Call Routing
  • Issue Handling
  • Administrative Skills
Office Manager, 08/2022 to 12/2022
Gila River Health CareGila River Districts, AZ,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interpreted and communicated work procedures and company policies to staff.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Front Desk Receptionist, 03/2022 to 08/2022
Schulte Hospitality GroupSparks, NV,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Assisted staff and executives with special projects.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Explained policies and procedures to visitors.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Communicated with outside offices to obtain records and transfer files for automotive needs.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Updated and recorded customer or client information to maintain accounts.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Worked with office manager to attain operational goals.
General Manager, 08/2019 to 02/2022
Global Partners LpNewfields, NH,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Maintained adequate staffing to meet objectives within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Led employee evaluations with constructive feedback to boost performance.
  • Taught alertness and security tactics to reduce theft and losses.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
DATA ENTRY, 04/2016 to 06/2019
Interconnect WiringFort Worth, TX,

  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Proofread and edited documents to correct errors.
  • Exceeded quality goals to support team productivity.
  • Created reports and audited charts to maintain concise records.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Revised standard operating procedures to reflect current practices.
  • Reviewed source documents to locate required data for entry.
  • Gathered and documented statistical information to generate reports.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Obtained scanned records and uploaded into company databases.
  • Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Education and Training
High School Diploma: , Expected in 06/2011 to FRANK H PETERSON - Jacksonville, FL

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Job Titles Held:

  • Office Manager
  • Front Desk Receptionist
  • General Manager


  • High School Diploma

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