office manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Diligent and detail-oriented Administrative leader with solid background overseeing and motivating staff. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.
Supported a single retail office during tax season (January through April) to deliver world-class client experience and assisted with the daily supervision of tax office associates.
Supported the Multi-Unit Team Leader, served as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promoted the value of H&R Block.
Executed and held all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Ensured clients were scheduled properly and conflicts were resolved
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
Lead daily activities to ensure that all tax office associates were scheduled and work was completed according to deadlines, with attention to quality standards, priorities, and overall goals
01/2019 to 10/2019
Sales AssociateLakeshirts, Inc – Detroit Lakes, MN,
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems, including returns and reward account issues
Drove team revenue totals by bringing in over $48,000 in sales every quarter
Increased sales by 20% over 5 months by offering consultation on products and services and applying customer service and upselling techniques
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Maintained records related to sales, returns and inventory availability
Worked with Sales Leads to complete daily counts and maintain funds security to minimize theft and mismanagement risks
03/2018 to 11/2018
Behavior TechnicianBrightspring Health Services – Murfreesboro, TN,
Administered ABA-approved therapy techniques (classical conditioning, shaping, chaining) to children diagnosed on Autism Spectrum
Assisted with implementing interventions outlined in behavior treatment plans
Helped patients build social skills, play skills, language skills, attention skills, and self-help skills
Kept therapy environment safe, clean and welcoming to different types of patients
Routinely collaborated with team supervisors to correct problems and improve services
Maintain and promote positive attitude toward clients and their treatment programs
Documented revisions in behavior intervention plan, social skill lessons, and safety notes during clinical meeting between clients, team members, and supervisors
05/2015 to 10/2015
Executive Administrative AssistantFidelity Investments – Streamwood, IL,
Managed reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors
Supported CEO through personal document management, calendar organization and collateral preparation for meetings
Managed records, database systems, and basic bookkeeping while maintaining confidentiality
Handled itinerary and appointment schedules using Microsoft Outlook, Excel, Word, Access
Entered and sorted data accurately after establishing data entry priorities and procedures
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Continually sought methods for improving daily operations, communications with clients, record-keeper and data entry for increased efficiency
Education and Training
Expected in 2017 to to
Bachelor of Science: Anthropology University of California, Riverside - Riverside, CA GPA:
Completed courses in Business Management and Ethics, Computer Coding, and Macro Economics
Websites, Portfolios, Profiles
www.linkedin.com/in/Jessica-n-marqeuz2567
Accomplishments
Managed more than 40 customers during demanding sales events in an effective and gracious manner
Achieved status as number 1 top sales performer between the company's 2 stores
Exceeded team sales goals by 20%
Consistently had positive feedback from satisfied customers
Recipient of Therapist of the Month Award for showing high dependability, constant effort to give respect to peers and client, and working every day to create a welcoming environment
Awarded Best Attitude for displaying passion, great work ethic and maintaining a positive attitude
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