Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Office Management and Administration Professional with 18 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Skills
Documentation and control
Policy and Procedure Modification
Expense Reporting
Team Leadership
Friendly nature
Office management
Excellent multi-tasking ability
Clerical support
Organizational skills
Work History
03/2020 to CurrentOffice Manager Techstyle Group Llc | Denver, CO,
Handled all incoming business and client requests for information.
Completed weekly payroll for 10 employees.
Created and finalized contracts for HVAC deals with customers.
Performed billing, collection and reporting functions for office.
Warranty Claims.
Efficient in Microsoft Office, Windows, and Quickbooks.
Received, screened and routed incoming calls.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Prepared vendor invoices and processed incoming payments.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated special projects and managed schedules.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Solved problems timely and effectively, ensuring customer satisfaction.
Managed 10-employee HVAC office, supervising workers and enhancing productivity and efficiency.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
05/1996 to 08/2020Server, Bartender Landry's | New Orleans, LA,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Set up glassware, liquor and other necessary supplies for special events.
Checked identification to enforce age regulations for alcoholic beverages.
07/2017 to 04/2020House Cleaner2 Moms & A Mop | Clarkston, MI,
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Disposed of trash and recyclables each day to avoid waste buildup.
Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
Delivered quality customer service to address urgent needs and cleaning requests.
Worked on team of 5 staff members to service 6+ basic bed rooms daily.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
Categorized laundry received by clients based upon type and standard of fabric.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Used time management and efficient cleaning methods to meet deadlines.
Changed bed linens and collected soiled linens for cleaning.
Dusted picture frames and wall hangings with cloth.
Rotated linens in storerooms and replenished when supplies ran low.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Returned emptied garbage receptacles to proper locations.
Education
Expected in 04/2021Associate of Science | Counseling PsychologyPurdue Global University , Indianapolis, IN, GPA:
Majored in Psychology in Addictions
Awarded in Honors with a 4.0 GPA.
Minored in Addictions.
Expected in 05/1996High School Diploma | Southaven High School, Southaven, MSGPA:
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