office manager resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dynamic Office Manager with 10 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Dependable and deadline-oriented Office Management professional bringing 10 years of administrative oversight. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling dedication to customer service excellence. Offering diversified competencies, including word, excel proficiency.

  • Budgetary Planning
  • CRM and office management software
  • Senior leadership support
  • Event coordination
  • Billing
  • File and data retrieval systems
  • Banking operations
  • Customer relations
  • Scheduling and calendar management
  • Report writing
  • Microsoft Office
  • Project management
  • Invoicing and billing
  • Workforce Management
  • Data entry
Education and Training
St. Francis High School Sacramento, CA Expected in 05/1998 High School Diploma : - GPA :
American River College Sacramento, CA Expected in : Finance - GPA :
Spring Education Group - Office Manager
Gaithersburg, MD, 06/2015 - 01/2021
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Road & Rail Services - Manager
New Orleans, LA, 01/2009 - 01/2015
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Brass Tap Beer Bar - Assistant Manager
Colorado Springs, CO, 09/2006 - 09/2009
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Oversaw team development according to industry service standards to further customer loyalty.
Downtown Ford Inc. - Finance/Insurance and Parts/Services Specialist
City, STATE, 05/2001 - 10/2002
  • Examined claims, records and procedures to grant approval of coverage.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.

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Resume Overview

School Attended

  • St. Francis High School
  • American River College

Job Titles Held:

  • Office Manager
  • Manager
  • Assistant Manager
  • Finance/Insurance and Parts/Services Specialist


  • High School Diploma
  • Some College (No Degree)

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