LiveCareer-Resume

office manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Agency owner with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration and sales. Highly motivated professional with 22 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • Senior leadership support
  • Training and coaching
  • Workforce Management
  • Customer relations
  • Invoicing and billing
  • CRM and office management software
  • Time Management
  • Sales Goals Attainment
  • Brand Promotions
  • Problem-Solving
  • Upselling Techniques
  • Dispute Mediation
  • Teamwork and Collaboration
  • Customer Needs Assessment
  • Policy and Procedure Adherence
Experience
Insurance Agency Owner, 06/01/21 - Current
The University Of Oklahoma Norman, OK,
  • Increased productivity by creating new policies, objectives and procedures to streamline operations.
  • Conducted presentations to outside groups to drive programs, policies and company objectives.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Hired, trained and mentored staff members to maximize productivity.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Built strategic business partnerships by cultivating relationships with employees and experts.
Office Manager, 08/2018 - 06/2021
Farmers Insurance Metro North District Denver, CO,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Cultivated community relations and worked with teams to optimize programs.
  • Managed office inventory and placed new supply orders.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Directed team of 14 administrative professionals to meet team needs in fast-paced environment.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Insurance Sales Representative, 06/2016 - 07/2018
Lula New York, NY,
  • Built trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Acted as initial contact in addressing customer concerns.
  • Answered incoming telephone calls to provide store, products and services information.
  • Surpassed monthly sales goals 40% by cross-selling multi lines from commerical, life and P&C products each month. Monthtly goals changed based on commerical sales.
Sales Manager, 11/2011 - 07/2014
The Village Family Service Center Moorhead, MN,
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Maintained professional network of potential clients and business opportunities.
  • Collaborated with suppliers to expand market ans generated sales technique increasing revenueby 80% in less than a year.
  • Tracked monthly sales to generate reports for business development planning.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Boosted monthly sales 40% and exceeded lead conversion and sales goals.
Office Manager, 10/2001 - 11/2011
Company Name City, State,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed office inventory and placed new supply orders.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Directed and oversaw daily activities of office personnel.
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Worked with fellow sales team members to achieve group targets.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Answered incoming telephone calls to provide store, products and services information.
  • Prepared cash deposits up to $100-30k with zero discrepancies.
Education and Training
: 240 Health License , Expected in 03/2023
-
XCEL SOLUTIONS LLC - Peninsula, OH,
GPA:
Status -
215 LIFE INCLUDING VARIABLE ANNUITY: , Expected in 12/2017
-
PEARSON VUE STATE EXAM - ,
GPA:
Status -
220 GENERAL LINES PROP AND CAS: , Expected in 11/2014
-
DORAL SCHOOL oF INSURANCE - Doral, FL,
GPA:
Status -
INSURANCE COURSE: , Expected in 2012
-
FAIA INSURANCE SCHOOL ONLINE - ,
GPA:
Status -
440 LICENSE: , Expected in 2012
-
DORAL SCHOOL oF INSURANCE - ,
GPA:
Status -
Associate of Arts: Business Administration, Expected in 2003
-
Miami Dade College - Miami, FL
GPA:
Status -
High School Diploma: , Expected in 06/1999
-
Barbara Goleman Senior High School - Miami Lakes, FL
GPA:
Status -
Accomplishments
  • Improved department efficiency 12% through implementation of strategic workflow and process improvements.
  • Earned “Employee of the Year Award” for selling each month over 80,000 in premium at BENEFIT LIFE and for being the fastest employee to exceed sales in less than 3 months.
  • Promoted to Office Manager within 3 months for successfully increasing production.

Activities and Honors
  • Vice President of BNI Masters. Original founder and president as of 2015.
  • Notary Public of the State of Florida
  • Former member of Coral Gables Kiwanis Group
  • Currently Real Estate licensed agent
  • Former member of the NAPW ( National Association of Professional Women)
  • Former member of the Doral and Coral Gables chambers

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Resume Overview

School Attended

  • XCEL SOLUTIONS LLC
  • PEARSON VUE STATE EXAM
  • DORAL SCHOOL oF INSURANCE
  • FAIA INSURANCE SCHOOL ONLINE
  • DORAL SCHOOL oF INSURANCE
  • Miami Dade College
  • Barbara Goleman Senior High School

Job Titles Held:

  • Insurance Agency Owner
  • Office Manager
  • Insurance Sales Representative
  • Sales Manager
  • Office Manager

Degrees

  • 215 LIFE INCLUDING VARIABLE ANNUITY
  • 220 GENERAL LINES PROP AND CAS
  • INSURANCE COURSE
  • 440 LICENSE
  • Associate of Arts
  • High School Diploma

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