Office Manager Resume Example
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OFFICE MANAGER
Summary
Professional and well-grounded office team member with superior clerical skills and acute and ancillary healthcare expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Skills
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Experience
Office Manager, The Zebra, January 2019-CurrentAustin , TX
- Oversaw office financial management, including AP/AR and payroll administration.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Quoted and prepared proposals for business services such as In office and Out of office speech therapy services, reading , math, and educational programs.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Updated employee paperwork and records.
- Scheduled patients to foster effective resource allocation.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Managed office inventory and placed new supply orders.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented new credit card payment system to support online orders.
- Completed billing, collections and reporting duties on daily basis.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Increased office organization by developing filing system and customer database protocols.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Physician IT Support Coordinator, Greater Lawrence Family Health Center, February 2013-September 2015Lawrence , MA
- Assisted in technical support process refinement to improve customer service and support.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Assisted online users via live chat, web conference and phone to resolve issues related to Meditech and McKesson Horizon Patient Folder use and access.
Health Information Management Director, Parallon Business Solutions, July 2010-February 2012City , STATE
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Interviewed and hired talented performers, bringing exemplary expertise and knowledge to job positions within organization.
- Worked with physicians and nurses to improve the quality of patient health documents and records.
- Supported upgrades and migration of databases by completing user acceptance tests.
- Managed user access, including activating and deactivating accounts, upholding strict security standards in all areas.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Determined and implemented techniques to improve medical records retrieval process.
- Pulled patient records and transferred information to appropriate parties.
- Set up patient charts and documented information in various company software.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Logged all requests for medical records into spreadsheets.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Disseminated information to correct department, individual or outside location.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Some College (No Degree)Health Information Technology, St Petersburg College, City
- Minor in Cybersecurity
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Resume Overview
School Attended
- St Petersburg College
Job Titles Held:
- Office Manager
- Physician IT Support Coordinator
- Health Information Management Director
Degrees
- Some College (No Degree)
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