Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.Does not panic under pressure and handles all task with professionalism along with positive vibes. Over 10 years experience with customer service both in a healthcare field on a construction site. Giving me the ability to problem solve in all areas with all types of consumers and clients/Customer’s/patients!

  • Team Leadership
  • Clear oral/written communication
  • Business administration
  • Budgeting
  • Team Bonding
  • Training and Development
  • Policy and Procedure Modification
  • Documentation expertise
  • Strategic Planning
  • Mail handling
  • Organizational skills
  • Performance improvement
  • Relationship building
  • Contract negotiations
  • Scheduling
  • Excellent multi-tasking ability
  • Administrative support
  • Clerical support
  • Office administration
Work History
09/2010 to Current Office Manager The Zebra | Austin, TX,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed 10-employee construction office, supervising workers and enhancing productivity and efficiency.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Managed 10-person administrative team dedicated to serving concrete construction team needs in high-volume setting.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated special projects and managed schedules.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, screened and routed incoming calls.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Created and finalized contracts for Use and occupancy violation deals with customers.
  • Prepared vendor invoices and processed incoming payments.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Maintained computer and physical filing systems.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
  • This job has been an ongoing job for over 10 years. At some point this position was part time when the company was slow and picked up to a full-time position where I still remain employed for the time being
12/2014 to 06/2016 Gastroenterology Technician Ascension (System Office) | North Vernon, IN,
  • Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
  • Assisted with transportation of scopes for repairs and maintenance.
  • Assisted medical staff by preparing patients for procedures.
  • Transferred scopes to appropriate department for repairs and maintenance.
  • Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
  • Coordinated and maintained patient charts by recording information and ensuring confidentiality.
  • Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
  • Set up endoscopy suites with equipment and supplies needed for procedures.
  • Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
  • Assist physician in performing endoscopic procedures like endoscopic retrograde cholangiopancreatography (ERCP), bronchoscopies, gastroscopies, double balloon enteroscopy and endoscopic ultrasounds.
  • Handled transfers of scopes to various departments for maintenance and routine repairs.
  • Ambulated and assisted patients before and after procedures.
  • Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
  • Generate and complete daily sterilization, endo flush, and endoscopy scope logs.
  • Kept detailed track of inventory levels and placed orders for new supplies.
  • Facilitated patient discharge by preparing equipment, educational materials, and pharmaceutical supplies.
  • Checked inventory levels and placed supply orders.
  • Closely followed surgical schedules to sanitize and asses recovery
  • Assisted doctors, nurses and support staff by preparing for patient procedures.
  • Setup and tore down patient roots to clean up past procedures and prepare for upcoming appointments.
  • Sanitized and assessed recovery rooms while following all surgical schedules.
  • Completed tasks to assist medical staffs during procedures.
  • Supported physicians and nursing staff during procedures.
  • Setup patient charts and documented information while ensuring confidentiality.
  • Prepared for upcoming procedures by effectively setting up and tearing down rooms.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
  • Ordered supplies efficiently to maintain optimal stock levels for projected operational demands.
  • Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
  • Collect and prepare specimens for cytology, microbiology, and pathology.
05/2020 to Current Personal Assistant Edible Arrangements | Lusby, MD,
  • Coordinated and planned vacations for family.
  • Displayed absolute discretion at handling confidential information.
  • Screened personal and business calls and directed to appropriate party.
  • Picked up and dropped off clients at airport.
  • Filed paperwork and organized computer-based information.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • This client has employed me on an as needed basis for her personal assisting confidential issues and traveling plans. This job is on a as needed basis and does not affect any part-time or full-time job positions that employ me
Expected in 06/2014 Associate Degree | Specialized Technology Kaplan University, Online , GPA:

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  • Gastroenterology Technician
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