*Self Motivated and Organized Office Manager with 16 years of experience optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable with proficiency in Microsoft and document management. Adept at supporting key leadership with advanced organizational, technical and business acumen. Collaborative and driven with skill in ensuring operational and service excellence.
*Personable Manager, skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
* Dedicated, professional leader with excellent communication, management and marketing skills.
*Quick learner, with a positive and upbeat attitude, who loves a challenge and expanding my knowledge and experience.
Skills
CRM and office management software
Budgetary Planning
Scheduling and calendar management
Training and coaching
Customer relations
Workforce Management
Data entry
Report writing
Accounts payable and receivable
File and data retrieval systems
Project management
Supervision
Experience
Office Manager, 04/2019 to Current Tk Elevator – Oakland, CA,
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Conferred with business leaders to evaluate needs and strategize operational improvements.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Wrote professional business correspondence to maintain strong line of communications.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Worship Leader, 01/2018 to Current Calvary Albuquerque – Albuquerque, NM,
Managed audio-visual support for multiple weekly services.
Planned worship schedules and sequences of events to keep members engaged and active.
Put together lyrics presentations for congregation and performers.
Selected mix of contemporary and traditional music to meet expectations of congregation.
Coordinated special event worship times, including camp worship sessions and revivals.
Recruited, equipped and motivated band members for professional accompaniment.
Implemented special programs for holiday and church events.
Improved choir and praise team performance by directing regular rehearsals.
Chose songs and organized materials for every worship service.
Brought in and managed volunteers to fill ranks of choirs and morning worship teams.
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Visited, counseled and prayed with church members to provide pastoral care.
Reached out to unchurched, new residents or inactive church members.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in Worship/Service activities.
Youth Pastor/Associate Pastor, 01/2007 to Current Dignity Health – Scottsdale, AZ,
Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
Directed weekly youth meetings, special group events and overnight excursions.
Worked with senior pastors to lead Sunday morning and mid-week worship services.
Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Instructed and mentored youth between grades 6 and 12+
Managed ministry budget and documented all purchases.
Brought attention to youth ministry contributions through congregational awareness initiatives.
Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in activities.
Reached out to unchurched, new residents or inactive church members.
Visited, counseled and prayed with church members to provide pastoral care.
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Communications Specialist, 04/2005 to 03/2020 Bristol Broadcasting Company – City, STATE,
Maintained professionality and efficiency while working closely with leadership.
Prepared and edited organizational publications such as employee newsletters or stockholder reports for internal and external audiences.
Authored press releases and communications materials to share vital information and promote intended message.
Wrote press releases or other media communications to promote clients.
Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
Distributed project and program stories in both written and video forms to promote services and goods.
Developed draft story angles, press releases, byline articles and marketing materials.
Maintained personal and professional growth and development through seminars, webinars, workshops and professional affiliations to stay current with legal issues and latest trends.
Managed multiple projects and tasks simultaneously while managing client expectations.
Edited materials for accuracy to communicate core messages and values.
Utilized websites and social media platforms to produce video presentations.
Constructed engaging content for various platforms to include blogs, social media, print publications and news releases.
Lead Pastor, 01/2015 to 07/2017 Overflow – City, STATE,
Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Conducted special services like baptisms, weddings and funerals.
Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
Visited, counseled and prayed with church members to provide pastoral care.
Wrote articles for church newsletters and bulletins.
Reached out to unchurched, new residents or inactive church members.
Managed all aspects of ministry.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Brought attention to youth ministry contributions through congregational awareness initiatives.
Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in activities.
Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
Expanded ministry successfully by acquiring new facility for worship and renovating a Rural King building into community recreational center.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
Optimized church committee functions clarifying goals and delegating tasks.
Liaised with church staff and ministry discuss church growth objectives.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
: Business Administration, Expected in Shawnee Community College - Ullin, IL GPA:
High School Diploma: , Expected in 05/2001 Mckenzie High School - Mckenzie, TN GPA:
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