Office Manager resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and driven Office Manager and Administration Professional with 8+ years of experience optimizing productivity, efficiency and service quality across various environments. Motivated, team-oriented professional and continually developing skills in customer and patient relations. Works effectively with cross-functional teams in ensuring operational and service excellence. Committed to continuous professional development.
Skills
Microsoft Office applications (Word, Excel, PowerPoint,Outlook)
Interpersonal skills
Scheduling, data entry, professional communication, problem solving, planning and organizing, 40+ wpm typing speed,
Attention to detail, time management, and team oriented.
06/2017 to 01/2021Office ManagerTri Pointe Homes | Potomac, MD,
Budget office expenses.
Arrange staff meetings.
Handle payroll.
Schedule patient appointments.
Arrange staff schedules every month.
Perform billing and bookkeeping duties.
Hire, supervise and train new office employees.
Deliver direct individual and team leadership to ensure all office employees produce outstanding client service.
Respond efficiently to patient and doctor needs and inquiries.
Ensure the delivery of quality dental care to patients.
Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Manage patient scheduling and direct patient traffic flow.
Present treatment plans to patients.
Organize the processing of dental claims.
Train, develop and performance manage staff to meet performance standards.
Organize and oversee supply purchases, equipment upgrades and operations expenses.
Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing.
Oversee collections and accounts receivable.
Ensure that records are stored securely and in compliance with privacy and security regulations.
Take responsibility for the appearance and functionality of the office.
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
Manage patients scheduling and direct patient traffic flow.
Send pre authorizations for oral surgery and in house sedations and follow up to make sure that they have been approved for treatment.
Post Op calls at the end of the day to make sure that patients are doing well and scheduling of 2 week follow up.
Charge out all treatment that was done at the end of the day.
Schedule sedation patients for pediatric dentist appropriately and will follow up on missed sedation appointments to reschedule.
Person of contact for pediatric dentist for any scheduling changes.
Greet and serve all patients as they arrive.
Maintain a professional reception area.
Attend to patients on the phone and in person.
Create, establish and manage internal office protocols and procedures to ensure office efficiency.
Coordinate and organize appointments.
Assist patients to complete all necessary forms and documentation to established office protocols.
Answer the office phone and distribute calls or messages accordingly.
Verify and update patient information.
Inform patients of dental office procedures and policy.
Verify insurance eligibility & benefits (Medicaid & Managed Care Insurances).
Receive insurance co-pay payments and post amounts paid to patient accounts.
Enter all relevant patient information into data system.
Maintain and manage patient records in compliance with privacy and security regulations.
Confirm upcoming appointments and recalls according to office protocol.
Check daily appointment schedule.
Schedule follow-up appointments for future treatments.
Organize referrals to other medical specialists.
Inform patients of financial treatment plan options.
Safeguard patient privacy and confidentiality.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Updated employee paperwork and records.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
08/2016 to 11/2016Assistant Trade Show CoordinatorMinneapolis Community And Technical College | Minneapolis, MN,
Organized necessary resources for various trade shows.
Prepared and scheduled trade show calendars.
Maintained records of each show.
Contacted exhibitors regarding orders for shows.
Interacted with customers face to face, email, or by phone.
Ensured that all trade show events took place as scheduled.
Finalized show dates and arrangements.
10/2013 to 10/2015Director of AdmissionsThe Village At Richardson Skilled Nursing Facility | City, STATE,
Managed admissions team to achieve or exceed admission criteria, and track census trends, and payer-mix.
Interviewed patients and/ or family to obtain medical history and patient demographic information and documents.
Reviewed Medicare, Medicaid, and other health insurance benefits to ensure coverage and completion of mandatory forms.
Coordinated with patients, family, or hospital case managers regarding additional information needed to obtain pre-certification and insurance benefits.
Investigated patient funding sources, ensuring that potential barriers to claim payment are addressed and resolved prior to admission.
Conducted family tours (1-2 daily), educate families regarding transition and environment expectations.
Compiled weekly reports to include activity and progress reports.
Developed and managed patient contacts for discharge plan education and follow-up procedures.
Maintained referral tracking database.
Determined financial and hospital discharge plans for all referrals and arranged for clinical assessment
Conducted external market research and collaborated with referral sources.
Compiled report of data and statistics for referrals, admissions, pending referrals, denial and discharges
Coordinated and participated in community events and established relationships within the community.
Coordinated with Business Office Manager to identify funding source and additional information needed to secure accurate third party billing and/or patient financial responsibility.
Scheduled, confirmed, and verified patient appointments and insurance information
Followed-up with patients upon referral and after admission.
06/2009 to 10/2013Exhibitor/Customer Service RepresentativeCraig Bachman Imports, Inc | City, STATE,
Assessed customer needs and upsold products and services to maximize sales.
Educated customers on special pricing opportunities and company offerings.
Served as Bilingual Customer Service Representative
Communicated and managed international customers/accounts.
Completed sales and customer requests
Processed customer orders/changes
Set up new customer accounts
Provided information about products
Reviewed or made changes to customer accounts
Interacted with customers face to face, email, or by phone
Maintained knowledge of current sales and promotions, policies regarding payment and return
Partnered with the sales team to meet and exceed customer’s service expectations
Unpacked, tagged, and packed merchandise
Conducted inventory quality control
Managed product and inventory status reports
Education and Training
Expected in 02/2016Bachelor of Science | Health Administration ManagementUniversity Of Phoenix, Dallas, TXGPA:
GPA: 3.25
Expected in 06/2009High School Diploma | R. L. Turner High School, Carrollton, TX, GPA:
Accomplishments
Received 2 promotions, from assistant manager to office manager, in less than 24-months.
Awarded Wonder Woman of the Month at Rio Dental & Orthodontics for outstanding performance and team contributions.- July 2018
Earned Employee of the Month at The Village at Richardson Skilled Nursing Facility-March 2015
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