Office Manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and driven Office Manager and Administration Professional with 8+ years of experience optimizing productivity, efficiency and service quality across various environments. Motivated, team-oriented professional and continually developing skills in customer and patient relations. Works effectively with cross-functional teams in ensuring operational and service excellence. Committed to continuous professional development.

  • Microsoft Office applications (Word, Excel, PowerPoint,Outlook)
  • Interpersonal skills
  • Scheduling, data entry, professional communication, problem solving, planning and organizing, 40+ wpm typing speed,
  • Attention to detail, time management, and team oriented.
  • Software: eClinicalWorks, MatrixCare Software, Curaspan Care Transition Software, Allscripts Healthcare Software, Dentrix Software.
  • Budgetary Planning
  • Training and coaching
  • Adaptive team player
  • Customer relations
06/2017 to 01/2021 Office Manager Tri Pointe Homes | Potomac, MD,
  • Budget office expenses.
  • Arrange staff meetings.
  • Handle payroll.
  • Schedule patient appointments.
  • Arrange staff schedules every month.
  • Perform billing and bookkeeping duties.
  • Hire, supervise and train new office employees.
  • Deliver direct individual and team leadership to ensure all office employees produce outstanding client service.
  • Respond efficiently to patient and doctor needs and inquiries.
  • Ensure the delivery of quality dental care to patients.
  • Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Manage patient scheduling and direct patient traffic flow.
  • Present treatment plans to patients.
  • Organize the processing of dental claims.
  • Train, develop and performance manage staff to meet performance standards.
  • Organize and oversee supply purchases, equipment upgrades and operations expenses.
  • Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing.
  • Oversee collections and accounts receivable.
  • Ensure that records are stored securely and in compliance with privacy and security regulations.
  • Take responsibility for the appearance and functionality of the office.
  • Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
  • Manage patients scheduling and direct patient traffic flow.
  • Send pre authorizations for oral surgery and in house sedations and follow up to make sure that they have been approved for treatment.
  • Post Op calls at the end of the day to make sure that patients are doing well and scheduling of 2 week follow up.
  • Charge out all treatment that was done at the end of the day.
  • Schedule sedation patients for pediatric dentist appropriately and will follow up on missed sedation appointments to reschedule.
  • Person of contact for pediatric dentist for any scheduling changes.
  • Greet and serve all patients as they arrive.
  • Maintain a professional reception area.
  • Attend to patients on the phone and in person.
  • Create, establish and manage internal office protocols and procedures to ensure office efficiency.
  • Coordinate and organize appointments.
  • Assist patients to complete all necessary forms and documentation to established office protocols.
  • Answer the office phone and distribute calls or messages accordingly.
  • Verify and update patient information.
  • Inform patients of dental office procedures and policy.
  • Verify insurance eligibility & benefits (Medicaid & Managed Care Insurances).
  • Receive insurance co-pay payments and post amounts paid to patient accounts.
  • Enter all relevant patient information into data system.
  • Maintain and manage patient records in compliance with privacy and security regulations.
  • Confirm upcoming appointments and recalls according to office protocol.
  • Check daily appointment schedule.
  • Schedule follow-up appointments for future treatments.
  • Organize referrals to other medical specialists.
  • Inform patients of financial treatment plan options.
  • Safeguard patient privacy and confidentiality.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Updated employee paperwork and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
08/2016 to 11/2016 Assistant Trade Show Coordinator Minneapolis Community And Technical College | Minneapolis, MN,
  • Organized necessary resources for various trade shows.
  • Prepared and scheduled trade show calendars.
  • Maintained records of each show.
  • Contacted exhibitors regarding orders for shows.
  • Interacted with customers face to face, email, or by phone.
  • Ensured that all trade show events took place as scheduled.
  • Finalized show dates and arrangements.
10/2013 to 10/2015 Director of Admissions The Village At Richardson Skilled Nursing Facility | City, STATE,
  • Managed admissions team to achieve or exceed admission criteria, and track census trends, and payer-mix.
  • Interviewed patients and/ or family to obtain medical history and patient demographic information and documents.
  • Reviewed Medicare, Medicaid, and other health insurance benefits to ensure coverage and completion of mandatory forms.
  • Coordinated with patients, family, or hospital case managers regarding additional information needed to obtain pre-certification and insurance benefits.
  • Investigated patient funding sources, ensuring that potential barriers to claim payment are addressed and resolved prior to admission.
  • Conducted family tours (1-2 daily), educate families regarding transition and environment expectations.
  • Compiled weekly reports to include activity and progress reports.
  • Developed and managed patient contacts for discharge plan education and follow-up procedures.
  • Maintained referral tracking database.
  • Determined financial and hospital discharge plans for all referrals and arranged for clinical assessment
  • Conducted external market research and collaborated with referral sources.
  • Compiled report of data and statistics for referrals, admissions, pending referrals, denial and discharges
  • Coordinated and participated in community events and established relationships within the community.
  • Coordinated with Business Office Manager to identify funding source and additional information needed to secure accurate third party billing and/or patient financial responsibility.
  • Scheduled, confirmed, and verified patient appointments and insurance information
  • Followed-up with patients upon referral and after admission.
06/2009 to 10/2013 Exhibitor/Customer Service Representative Craig Bachman Imports, Inc | City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Served as Bilingual Customer Service Representative
  • Communicated and managed international customers/accounts.
  • Completed sales and customer requests
  • Processed customer orders/changes
  • Set up new customer accounts
  • Provided information about products
  • Reviewed or made changes to customer accounts
  • Interacted with customers face to face, email, or by phone
  • Maintained knowledge of current sales and promotions, policies regarding payment and return
  • Partnered with the sales team to meet and exceed customer’s service expectations
  • Unpacked, tagged, and packed merchandise
  • Conducted inventory quality control
  • Managed product and inventory status reports
Education and Training
Expected in 02/2016 Bachelor of Science | Health Administration Management University Of Phoenix, Dallas, TX GPA:

GPA: 3.25

Expected in 06/2009 High School Diploma | R. L. Turner High School, Carrollton, TX, GPA:
  • Received 2 promotions, from assistant manager to office manager, in less than 24-months.
  • Awarded Wonder Woman of the Month at Rio Dental & Orthodontics for outstanding performance and team contributions.- July 2018
  • Earned Employee of the Month at The Village at Richardson Skilled Nursing Facility-March 2015

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Resume Overview

School Attended

  • University Of Phoenix
  • R. L. Turner High School

Job Titles Held:

  • Office Manager
  • Assistant Trade Show Coordinator
  • Director of Admissions
  • Exhibitor/Customer Service Representative


  • Bachelor of Science
  • High School Diploma

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