Office Manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Office Management and Administrative Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments and companies. Works effectively with cross-functional teams in ensuring operational and service excellence.

Personable Office Manager with outstanding knowledge of varying office styles. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

  • Training and Development
  • Graphic Design
  • Friendly nature
  • Vendor and Customer Contract negotiations
  • Payroll and budgeting
  • Staff Management
  • Notary Public
  • Budgeting
  • Presentation design
  • Clear oral/written communication
  • Account Reconciliation
  • Clerical support
  • Safety Procedures
  • Quickbooks
  • Microsoft Office
  • Expense Reporting
  • Online Sales and Shipping
  • Organizational skills
  • Workflow planning
  • Database administration
  • Bookkeeping
  • Travel coordination
  • Excellent multi-tasking ability
  • Mail handling
  • Credit and collections
  • Scheduling
  • Employee Insurance
  • Policy and Procedure Modification
  • Appfolio
  • Sign-Tracker
Work History
Office Manager, 08/2014 to 08/2020
Tri Pointe HomesFolsom, CA,
  • Managed and maintained the offices of multiple Master and DBA companies. (Sweets Design Build, Trim Specialties, Signs Express, 3SweetsGirls/SugarGrams Custom Decor/ReThink Ink, Tombstone Properties, Wyatt Earp Properties, AA Storage and SoKY Rentals.)
  • Handled incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client information, as well as creating and finalizing contracts for new and returning customers.
  • Created and managed electronic client records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Liaised with customers professionally by phone, email or in-person to provide information and direct them to the desired staff members. as well as addressing inquiries, appointment requests and billing questions.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Arranged conferences for company employees and guests while providing meeting support when needed, including materials preparation and notes.
  • Coordinated special projects and managed schedules.
  • Completed weekly payroll for 10+ employees including bonuses, commissions and reimbursements.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, and assisted in conducting performance reviews for staff.
  • Produced high-quality documents and spreadsheets for internal and customer-facing needs using Microsoft Word and Excel and reports via Quickbooks.
  • Performed billing, collection and reporting functions for office.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving while comparing vendor prices and negotiating for optimal savings.
  • Managed online store and payment systems to optimize website shopping and boost sales.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and Microsoft software.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Verified salaried and hourly employee time cards to prepare accurate weekly payroll.
  • Prepared vendor invoices and processed incoming customer payments.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Streamlined office operations by computerizing activities, managing customer and vendor communications, scheduling payments and tracking records and documents.
  • Administered credibility checks of document signers for affirmation of truth and officially witnessed document signatures.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Updated company database with new property listings or added amenities.
  • Generated leads for house, duplex and storage unit rentals through targeted marketing.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Implemented new cleaning processes and in house cleaning strategies to reduce necessary man-hours and outside contractor use to increase profit margins.
Product Design and Sales Manager, 08/2014 to 08/2020
Air LiquideBeaumont, TX,
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
  • Organized promotional events and interacted with community to increase sales volume.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Developed international business relationships to drive business units abroad.
  • Created over 300 visual concepts either by hand or with assistance of computer programs and machinery.
  • Developed seasonal and specialty merchandise assortment to improve category depth and consistent sales.
  • Worked with technical design and product management to provide accurate and complete design packages.
Quality Control Lab Technician, 05/2008 to 06/2012
Irving Materials, Inc.City, STATE,
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Recorded, reported and posted test results using Microsoft Excel and Labsys.
  • Processed inventory specimens and specific job samples according to priority and documented results.
  • Oversaw items in inventory and requested shipments before supplies diminished.
  • Verified purity of specimens collected through stockpile, bin and belt methods.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Efficiently organized and maintained equipment to keep laboratory productive and safe.
  • Tracked experimental results, coordinated data reviews and produced detailed reports for concrete and aggregate use.
  • Compared products against design and production specifications through quality and integrity checks.
  • Completed recordkeeping, filing, and data entry duties.
  • Operated industrial shakers to separate material makeup.
  • Managed quality assurance program, including on-site evaluations and internal audits.
  • Transported collected samples to testing locations.
No Degree: General Studies, Expected in
Bowling Green Technical College - Bowling Green, KY,
  • Completed coursework in Microsoft Office.
High School Diploma: , Expected in 05/2006
Warren Central High School - Bowling Green, KY

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Resume Overview

School Attended

  • Bowling Green Technical College
  • Warren Central High School

Job Titles Held:

  • Office Manager
  • Product Design and Sales Manager
  • Quality Control Lab Technician


  • No Degree
  • High School Diploma

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