Office Manager resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced Office Management and Administrative Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments and companies. Works effectively with cross-functional teams in ensuring operational and service excellence.
Personable Office Manager with outstanding knowledge of varying office styles. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
Skills
Training and Development
Graphic Design
Friendly nature
Vendor and Customer Contract negotiations
Payroll and budgeting
Staff Management
Notary Public
Budgeting
Presentation design
Clear oral/written communication
Account Reconciliation
Clerical support
Safety Procedures
Quickbooks
Microsoft Office
Expense Reporting
Online Sales and Shipping
Organizational skills
Workflow planning
Database administration
Bookkeeping
Travel coordination
Excellent multi-tasking ability
Mail handling
Credit and collections
Scheduling
Employee Insurance
Policy and Procedure Modification
Appfolio
Sign-Tracker
Work History
Office Manager, 08/2014 to 08/2020 Tri Pointe Homes – Folsom, CA,
Managed and maintained the offices of multiple Master and DBA companies. (Sweets Design Build, Trim Specialties, Signs Express, 3SweetsGirls/SugarGrams Custom Decor/ReThink Ink, Tombstone Properties, Wyatt Earp Properties, AA Storage and SoKY Rentals.)
Handled incoming business and client requests for information.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Handled all incoming business and client information, as well as creating and finalizing contracts for new and returning customers.
Created and managed electronic client records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Liaised with customers professionally by phone, email or in-person to provide information and direct them to the desired staff members. as well as addressing inquiries, appointment requests and billing questions.
Improved office operations by automating client correspondence, record tracking and data communications.
Arranged conferences for company employees and guests while providing meeting support when needed, including materials preparation and notes.
Coordinated special projects and managed schedules.
Completed weekly payroll for 10+ employees including bonuses, commissions and reimbursements.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, and assisted in conducting performance reviews for staff.
Produced high-quality documents and spreadsheets for internal and customer-facing needs using Microsoft Word and Excel and reports via Quickbooks.
Performed billing, collection and reporting functions for office.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving while comparing vendor prices and negotiating for optimal savings.
Managed online store and payment systems to optimize website shopping and boost sales.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and Microsoft software.
Coached new hires on company processes while managing employees to achieve maximum production.
Maintained physical files and digitized records organized for easy updating and retrieval by authorized team members.
Verified salaried and hourly employee time cards to prepare accurate weekly payroll.
Prepared vendor invoices and processed incoming customer payments.
Solved problems timely and effectively, ensuring customer satisfaction.
Streamlined office operations by computerizing activities, managing customer and vendor communications, scheduling payments and tracking records and documents.
Administered credibility checks of document signers for affirmation of truth and officially witnessed document signatures.
Resolved customer disputes to maintain positive relationships and increase customer base.
Complied with governmental and other regulatory agencies by following policies and documenting transactions.
Updated company database with new property listings or added amenities.
Generated leads for house, duplex and storage unit rentals through targeted marketing.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maximized rental income while minimizing expenses through effective planning and control.
Implemented new cleaning processes and in house cleaning strategies to reduce necessary man-hours and outside contractor use to increase profit margins.
Product Design and Sales Manager, 08/2014 to 08/2020 Air Liquide – Beaumont, TX,
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
Organized promotional events and interacted with community to increase sales volume.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Developed international business relationships to drive business units abroad.
Created over 300 visual concepts either by hand or with assistance of computer programs and machinery.
Developed seasonal and specialty merchandise assortment to improve category depth and consistent sales.
Worked with technical design and product management to provide accurate and complete design packages.
Quality Control Lab Technician, 05/2008 to 06/2012 Irving Materials, Inc. – City, STATE,
Tracked collected specimens by initialing, dating and noting times of collection.
Recorded, reported and posted test results using Microsoft Excel and Labsys.
Processed inventory specimens and specific job samples according to priority and documented results.
Oversaw items in inventory and requested shipments before supplies diminished.
Verified purity of specimens collected through stockpile, bin and belt methods.
Analyzed experiment and test results to validate adherence to standards and specifications.
Efficiently organized and maintained equipment to keep laboratory productive and safe.
Tracked experimental results, coordinated data reviews and produced detailed reports for concrete and aggregate use.
Compared products against design and production specifications through quality and integrity checks.
Completed recordkeeping, filing, and data entry duties.
Operated industrial shakers to separate material makeup.
Managed quality assurance program, including on-site evaluations and internal audits.
Transported collected samples to testing locations.
Education
No Degree: General Studies, Expected in Bowling Green Technical College - Bowling Green, KY, GPA:
Completed coursework in Microsoft Office.
High School Diploma: , Expected in 05/2006 Warren Central High School - Bowling Green, KY GPA:
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